Showing results for 
Search instead for 
Did you mean: 
Level 1


I took an update about a month ago and since then I cannot get access to our company file. This is causing a massive problem for our company. Each time I try to set up a user or change a password or give privileges to access, intuit sends this pop-up. I have been trying for 4 long days,(consecutive) to gain access and to no avail. Whenever It reaches the stage where I should get a verification code to my cellphone, either, by adding an Intuit account or using the current intuit account, it doesn't work.  

1 Comment 1


You came to the right place to help you reset your QuickBooks password, @Chinyeyez2021,


If the normal password reset will not work, you still have another method to change the login credentials for QuickBooks Desktop. Click the following link for the steps: Automated Password Reset tool.


Also, make sure Internet Explorer is set as the default browser for QuickBooks and your computer meets the system requirement for the version you're using. Make sure you check this first, so we can verify if the error isn't a compatibility issue.


However, if you already did the following steps and still getting the same hitch, I recommend reaching out to our Support Team. They can initiate a viewing session with you and help diagnose the company file to verify what causes the problem.


To get our Support, follow the steps below:


  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support


Let me know how it goes in the comment, I want to make sure this is resolved for you. I'm also here to provide further assistance whenever you need it.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up