Reimbursing customers for a deposit they paid

userbeveragesunlimit · ‎July 09, 2021

Hello,

Customers are sometimes required to pay a deposit on purchases, such a keg deposit. Once the keg is returned, the customer is reimbursed, typically by cash.

So, the initial deposit is included on the invoice on which the keg is being purchased. The amount gets allocated to the Reimbursable Expenses account.

Then when the keg is returned the deposit is given back to the customer in the form of cash. But how does the Reimbursable Expenses account get adjusted?

MichelleBh · ‎July 09, 2021

Hi there, @userbeveragesunlimit.

I appreciate you for providing complete scenarios of your concern. Allow me to share some details about reimbursing customer deposits in QuickBooks Online. Thus, you'll be guided accordingly.

The Reimbursable Expense Account in your QuickBooks will automatically be adjusted as long you select that account when reimbursing the customer. See the sample screenshot for your reference.

Additionally, you can always run any customer reports to track all the data you've entered into the system. Then customize it to show specific information.

Lastly, feel easy to visit these articles below about handling customer deposits, refunds, credits, payments, and other related matters.

Don't hesitate to leave a comment in this thread if you have follow-up questions about reimbursement. I'm always here to help you. Take care.

View solution in original post

MichelleBh · ‎July 09, 2021

Hi there, @userbeveragesunlimit.

I appreciate you for providing complete scenarios of your concern. Allow me to share some details about reimbursing customer deposits in QuickBooks Online. Thus, you'll be guided accordingly.

The Reimbursable Expense Account in your QuickBooks will automatically be adjusted as long you select that account when reimbursing the customer. See the sample screenshot for your reference.

Additionally, you can always run any customer reports to track all the data you've entered into the system. Then customize it to show specific information.

Lastly, feel easy to visit these articles below about handling customer deposits, refunds, credits, payments, and other related matters.

Don't hesitate to leave a comment in this thread if you have follow-up questions about reimbursement. I'm always here to help you. Take care.

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