Hello there, @grnchick71.
I recognize the significance of calculating and including sales taxes on the products and services in QuickBooks Online. Currently, there's an open investigation (INV-96720) related to your concern. Please know that our Product Engineering team is actively working on a solution.
In the meantime, I recommend contacting our Customer Care Support team so they can add you to the list of affected users and notify you via email once this issue is resolved. Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either of these tabs:
- Assistant tab and select Talk to a human.
- Search tab and click on Contact us to connect with a support expert.
Note that for Plus, Essential, and Simple Start subscribers, support will be available from M-F from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day.
For reference, you can visit this article if you want to use the automated sales tax feature: Set up and automated sales tax in QuickBooks Online.
Feel free to hit the reply button if you have questions regarding sales tax. I'm always here to help you.