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grnchick71
Level 1
posted
‎December 12, 2023 11:10 AM
last updated ‎December 12, 2023 11:10 AM

Sales Tax missing on my Inventory

In my Products and Services tab, I am trying to alter or add items and my Sales Tax boxes are missing, has a question mark next to it, but nothing to check or drop-down. I can add an item to my inventory but it does not add a sales tax to it, unless you check the box when you add it to an invoice and I'm assuming it does the default but not exactly sure. 

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2 Comments 2
SheandL
QuickBooks Team
QuickBooks Team
‎December 12, 2023 12:36 PM

Sales Tax missing on my Inventory

Hello there, @grnchick71.

 

I recognize the significance of calculating and including sales taxes on the products and services in QuickBooks Online. Currently, there's an open investigation (INV-96720) related to your concern. Please know that our Product Engineering team is actively working on a solution.

 

In the meantime, I recommend contacting our Customer Care Support team so they can add you to the list of affected users and notify you via email once this issue is resolved. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either of these tabs:
  • Assistant tab and select Talk to a human.
  • Search tab and click on Contact us to connect with a support expert.

 

Note that for Plus, Essential, and Simple Start subscribers, support will be available from M-F from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day.

 

For reference, you can visit this article if you want to use the automated sales tax feature: Set up and automated sales tax in QuickBooks Online.

 

Feel free to hit the reply button if you have questions regarding sales tax. I'm always here to help you. 

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NHRiverGal
Level 3
‎December 13, 2023 01:06 PM

Sales Tax missing on my Inventory

Yes, I noticed this yesterday and reported it on support chat. It’s a known issue & engineers are working on it. If you try to change anything on an item, it gives an error message

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