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Level 1

Script error after opening

Hi All

 

I have been digging around ref these script error what have started happening to us in the last week. The machine is Windows 10 pro so has both Edge and Internet explorer. 

 

I have reset the internet explorer settings and also removed the tick from IE that says about displaying script errors but still getting the popup attached.

Error code 0


Object doesn't support property or method 'startsWith'

Any advise would be great as driving me crazy.

 

Thanks

Glenn

21 Comments
QuickBooks Team

Re: Script error after opening

Error like this occur when QuickBooks tries to connect to your Internet Explorer, Glen.

 

QuickBooks Desktop uses Internet Explorer to open and display most of its windows. To make sure it won't happen again, we can try configuring your Internet Explorer (IE). Before that, let's make sure to make IE as the default browser

 

Then:

  1. Open your Internet Explorer.
  2. From the Command Bar, select Tools.
  3. Select Internet Options, then select the Security tab.
  4. Click Trusted Sites, and click on Sites.
  5. In the Add, this website to the zone field, enter *.intuit.com and click on Add.
  6. In the Trusted sites window, uncheck Require server verification.
  7. Close the Trusted sites window, and uncheck Enable Protected Mode.
  8. Close the browser.

We can configure also your firewall security settings for Desktop. This is to make sure that the internet access will go through without any problems.

 

If you keep on experiencing the same error, I'd suggest contacting our Customer Support team. They'll be able to investigate why you received this error.

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Click Contact us.
  3. Enter a brief description of your concern.
  4. Choose either Start messaging or Get a callback.

Post your response below if you need anything else.

Level 1

Re: Script error after opening

Hi

 

So are we saying I have to use ie as a default browser? IE is useless so I use Chrome

 

Thanks

Moderator

Re: Script error after opening

Hello there, glennuk.

 

QuickBooks uses Internet Explorer (IE) to download updates, as well as to display many of the windows in the program. Thus, you'll need to have IE as the default browser and updated to the latest version (Internet Explorer 11).

 

I've checked our investigation lists, and I found out that this is an on-going issue in QuickBooks. Our engineers are currently investigating and working on an immediate fix. 

 

In the meantime, I recommend performing the steps provided by my colleague to get rid of the script error. Before that, please start with setting up your default browser. 

 

Here's how: 

  1. Open Internet Explorer.
  2. Click the Gear icon in the upper right corner (or click Tools).
  3. Click Internet Options.
  4. Click the Programs tab.
  5. Under Default Web Browser click the Make Default button.
  6. Click OK.

Additionally, you can turn off the notification in your browser to resolve this unexpected behavior. 

 

Here's how: 

  1. In the Internet Explorer browser, select the Tools menu.
  2. Click Internet Options or press the Alt key.
  3. Click the Advanced tab.
  4. Uncheck the Display a notification about every script error box.
  5. Then click OK.

Also, to receive resolution updates, please contact our phone support to add you to the list of affected users.

 

I appreciate your patience as we work through this. Fill me in if you have additional questions. I'd be around to help you out. Have a good day. 

Level 1

Re: Script error after opening

Making the changes does not fix the issue I am afraid.

 

Also my end user does not want to use internet explorer and wishes to use Chrome aa that works better with the web applications we need to use

 

Thanks

Moderator

Re: Script error after opening

Hello there, Glen.

 

As mentioned by MaryGraceS, this error is currently investigated and worked on by our product engineers. 

Since the troubleshooting steps provided didn't work, it's best to tap our Technical Support Team. They can add your profile to the list of affected users and keep you updated.

  1. Click the Help menu at the top and select Support.
  2. Under the Additional resources section, click Contact us.
  3. Go to the first section and enter the details of your concern.
  4. Click Search and go to the second section.
  5. Choose how you want reach out to our support team.

We'll update you as well once the error is fixed.

Highlighted
Level 1

Re: Script error after opening

WHO STILL USES INTERNET EXPLORER??  QUICKBOOKS DOES.  

Level 1

Re: Script error after opening

If quickbooks will only work with IE as the default browser (which I refuse to do), what other software is recommended?  Xero?

 

Thanks

Chris

 

Level 1

Re: Script error after opening

It seems odd to me that I have been using Google Chrome as my default browser  for years now (not to mention, Google Chrome is the preferred browser by Intuit for QuickBooks Online). I have never seen this Script error until today when opening a clients file on my desktop (it happens to be QuickBooks Enterprise Solutions 2020. Coincidentally, I just received a phone call from a long time client who is getting the identical script error and his just started today. This client is using QB Premier 2017. If that's not enough, I just remoted into a clients computer to resolve an issue with DB File Fragments and low and behold, they are getting the same script error. This client is using QBES 2013. What the heck is going on? Is December 20th national script error day?

QuickBooks Team

Re: Script error after opening

Hello, @QuickTrainer.

 

This error is usually caused by an in-product message that was activated. Clicking on Yes to the message will dismiss it and allow you to continue working without issues. Rest assured that our engineers are now working to resolve this as quickly as possible.

 

To stay updated with the status of this investigation, I recommend contacting our Support Team so you'll be added to the list of affected users and automatically receive an email notification with the latest updates. Or, visit this site: Script error when opening QuickBooks Desktop for Windows.

 

Thank you for your patience as we're working on a fix of this problem. Leave a comment below if you have any other questions as I'm always here to help. Have a good day!

 

Level 1

Re: Script error after opening

Good to know it wasn't just me. QuickBooks please fix quickly.

QuickBooks Team

Re: Script error after opening

Thank you for joining the thread, @VegasJohnson.

 

Our engineering team is currently gathering data to get this resolved as early as possible. If you're already added to the list of affected users in this investigation, you'll automatically be notified of the updates. If not, check out this link: http://status.quickbooks.intuit.com/.

 

Your patience is highly appreciated. Keep me posted if you have any other questions. I'm a post away to help. Wishing you continued success!

Level 3

Re: Script error after opening

In QuickBooks on the menu bar click HELP>Internet Connection Setup>Next>Advanced Connection Setting>Security (tab)>Restricted Sites>Sites. In the "Add this website to the zone:" paste or type url address the error message is complaining about, such as uxfabric.intuitcdn.net, as an example. Click Add>Close>OK>Done.


Logoff QuickBooks and then log back in. The script error message will no longer appear.


This can be used for all script error messages when opening QuickBooks. I have encountered several. They all seem to be connected to "User Experience Enhancement" (aka User Tracking) that are not functioning correctly. Blocking them does not affect the software....other than to block some pop-up ads Intuit may try to send.


You can answer YES or NO to get past the script error message if you are not bothered by it and do not want to take the above action. It does not affect QuickBooks one way or the other.

Level 1

Re: Script error after opening

I know, you are working on it.  I just wanted to add, for the record, that all of our users in-house were notified of an update waiting and they applied it.   That is when the script error started.  I'm not sure when this particular update was released, but the problem is still not fixed.  Hopefully, it is not serious.

 

In addition, I just want to say, whoever is saying Edge must be the default browser in order for QB to work correctly needs to stop it.  We've been using Chrome for years.  It is an integral part of our company (We use Google for almost everything).  We've NEVER had to, or been told to, use Edge.  Clearly someone needs to update the info Intuit is passing on to customers.  

Level 1

Re: Script error after opening

I had the same issue on the same day with the 2018 version using Chrome as well. Has anyone found a solution?

 

Mitch

 

QuickBooks Team

Re: Script error after opening

Thank you for joining the thread, @Mitchell239

 

The investigation on QuickBooks Desktop for Windows Script Error has been resolved. If you’re still encountering the error, you’ll just have to click on the Yes button on the window that appears to dismiss the error and continue working.

 

Let me know if you still need help by leaving a comment below.

Level 1

Re: Script error after opening

I don't understand.  If it has been resolved, how come every one of our users got it?   We have seven users.

 

Just as long as it wasn't a big deal and doesn't come up every time they startup or whatever I guess we're happy.  

 
 
QuickBooks Team

Re: Script error after opening

Hello there, @answer_42

 

Since you continue to encounter the same result, I encourage you to get in touch with our QuickBooks Desktop Technical Support Team. They have additional tools to process other troubleshooting steps and investigate this further. 

 

Here's how: 

  1. Go to the Help menu and select QuickBooks Desktop Help
  2. Click the Contact us link.
  3. Enter a brief description that you're the error prompts persists in showing up after the troubleshooting steps. 
  4. Click Continue
  5. Choose to Talk to a Specialist or Message an Agent

You can refer to this article as your guide: Contact the QuickBooks Desktop Customer Support Team.

 

Please let me know in the comment section down below if you have any other questions.

Level 1

Re: Script error after opening

I don't see how setting my default browser to IE11 will fix this. These scripts errors have come and gone for years and you can see it by searching other threads. This happens because QB insists on pulling in script files for advertising even though you've already paid for a desktop copy. That in itself isn't the cause, but I'm sure QB developers know what the cause is. Seems one script error will pop up, they'll fix it, and a new come appears a few days afterwards when they decide to update their script files.

Moderator

Re: Script error after opening

Thanks for joining this conversation, @David4823.

 

The reason why you need to set Internet Explorer (IE) as the default browser is that QuickBooks uses this to download updates. Additionally, the Script Error prompt happens when the settings of the default browser are incorrect or misconfigured.

 

If you already performed the troubleshooting steps shared by my colleagues above and the issue persists, I highly suggest contacting our Phone Support team so they can check your account using their screen-sharing (remote access) tool in a secure environment. They are also able to perform other troubleshooting to fix this for you.

 

Here's how to reach them:

 

  1. Open QBDT and to go the Help menu at the top to get to the QuickBooks Desktop Help.
  2. Select Contact Us at the bottom to connect with our live support.

 

Just in case, I'll add this article for future reference: What to do if you can't open QuickBooks Desktop.

 

Please leave a comment in this thread if you have any other issues or concerns. I'll be here to help. Have a great rest of the day!

Level 1

Re: Script error after opening

Just adding my frustration to the list!  This message began in December and continues... hope it is fixed soon!

Level 3

Re: Script error after opening

Hi Jones2,

 

Have tried my solution/work-around mentioned early in this thread?  Here is the link:

 

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-script-error-after-opening/01/4...

Need to get in touch?

Contact us