cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Something’s not quite right Unexpected token < in JSON at position 0

 
63 Comments
QuickBooks Team

Re: Something’s not quite right Unexpected token < in JSON at position 0

Hi there, seanxkha.

 

Let's make sure we're able to clear out the error. Though, I'd like to ask which part of QuickBooks you're getting this error?

 

In case you haven't tried it yet, log in to your account using a different browser (Mozilla, Chrome, Safari, Microsoft Edge, and Internet Explorer). The error might have been caused by too much data saved on your browser, causing the program to not work properly.  

 

Using QuickBooks on an incognito/private browsing can also help eliminate errors like the one that you're getting. Just press CTRL + Shift for Chrome and CTRL Shift for Mozilla. 

 

Please let me know if you have follow-up questions. I'll get back here to make sure everything is good to go. 

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

Hello - I am getting this error daily in the Mac Book app. When the app sleeps, or non-use for a few hours.

 

I clear browser cache, refresh QB data etc.

 

the only solution is to log out and log back in, which is frustrating a few times a day. 

 

Any suggestions? 

QuickBooks Team

Re: Something’s not quite right Unexpected token < in JSON at position 0

Hello there, melamorim.

 

Thanks for joining this thread. I appreciate you for sharing the steps you've taken so far in trying to resolve this unexpected error.

 

If you've already tried all the recommended steps but still having the same error, I recommend contacting our QuickBooks Care Support. They have the special tools that can help conduct a deeper investigation on what's causing the error so they can come up with a fix.

 

Here's how you can reach us:

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up. 
  3. Enter what you're needing assistance with in the What can we help with? field and choose Let's talk
  4. Click Get a callback.
  5. Enter your contact information.
  6. Select Call me.​

I'd appreciate if you can update me on how it goes or if you have any questions. I want to make sure this gets resolve. 

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

I get this same error message daily. I've spent multiple hours both in chat and on the phone with QB support and they have been useless, but that's pretty typical of QB support. I've spoken with 4 different members and their only advice is clear your cache, use another browser or reinstall the app. None of those have resolved the issue.

 

Can anyone at Quickbooks actually fix this bug?

Level 1

Re: Something’s not quite right Unexpected token < in JSON at position 0

I'm having the same issue daily on first screen display after login using the Windows app and have been for some weeks. It goes away when I reload the screen so it's not a big issue, it doesn't stop the app from working and I don't intend to spend time on the help line for something this minor. I do think that this type of ongoing issue reflects poorly on the product as a whole. I hope the QB tech folks are working to resolve this issue. It would be nice if the helpline folks could assure customers that it being addressed.

QuickBooks Team

Re: Something’s not quite right Unexpected token < in JSON at position 0

Hello Everyone, 

 

In the Community, we can only provide the basic troubleshooting steps you've mentioned. Seeing that you're getting the same issue daily, we would like to get this taken care of.

 

To do this, I'd recommend reaching out to our Customer Care Team again. We will get your company details and may forward this issue to our engineers for further investigation.

 

Here’s how you can contact us:

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

You can always get back to us if you have other questions. Thank you. 

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

I've done 2 chats and talked to 4 people in 2 different phone calls and I've had zero success. I have not talked to a single support person that has a clue about this issue or how to resolve it and I've received zero followups. BUT, I have wasted about 4 hours of my time.

I've asked a technical expert to reach out to me since your customer support team is pretty clueless. BUT, I've received zero response from anyone with technical expertise.


This pretty much sums up my entire Quickbooks experience since going to QB online. 

 

Who has technical expertise and can help resolve this issue?

Highlighted
Moderator

Re: Something’s not quite right Unexpected token < in JSON at position 0

Hello,

 

We'd like to investigate why you're having this kind of issue. It would be best to reach out to our Phone Support Team again. They have enough tools to check what caused the error. To contact them, you can follow the steps provided by RenjolynC.

 

Usually, performing the basic troubleshooting steps fix the problem. If you continue to get the same result, contacting our Phone Support will help you more to get this sorted out.

 

Since, it's not working on your end, I'll be sure to forward this incident to our support management team. This way, we can double-check and gather more information about your recent interaction with our support specialists.

 

I'll be around need something help with QuickBooks.

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

Hi - Yes, I deleted and reinstalled last night on my Mac. 

It happened again this morning, error message, one time. 

 

Log In / Log Out seems to be the only solution.   

 

It's only a recent issue for me (a month or two?),

so it must have been something with the last update.  

Moderator

Re: Something’s not quite right Unexpected token < in JSON at position 0

Thanks for joining this conversation, melamorim.

 

I checked if there's an ongoing issue about this, but there isn't currently one. Since the issue persists after uninstall and reinstalling QuickBooks, I highly suggest contacting our Phone Support team. They are able to pull up your account using their screen-sharing (remote access) tool in a secure environment and further investigate the root cause of this error. They can also perform other troubleshooting steps to fix this for you.

 

Please refer to these articles for the detailed steps on how to reach them:

 

 

Please leave a comment below if you encounter any other issues. I'm always here to assist. Have a great rest of the day!

Level 1

Re: Something’s not quite right Unexpected token < in JSON at position 0

I'm having the exact same issue as are others in my company (I'm on Mac, they're on PC). Like melamorim said, it has only begun in the past couple of months which leads me to believe that it's an issue with a software update.

 

I hope QBs takes this seriously as a widespread problem. It is VERY frustrating to have to log in/log out numerous times daily.

Moderator

Re: Something’s not quite right Unexpected token < in JSON at position 0

This isn’t the kind of experience that I want you to encounter, sdsoil.

 

If you haven’t contacted our Phone Support team yet, I’d suggest getting in touch with them. They’ll get your company info and investigate why you keep getting this error. Let me guide how: 

 

  1. Click the ? Help icon, click Contact us.
  2. Enter Something’s not quite right Unexpected token < in JSON at position 0 as your keyword.
  3. Click Let’s talk.
  4. Choose either Message an agent or Talk to a specialist.
  5. Enter the details asked by the system to successfully contact them.

I’m always up for further assistance. Feel free to leave a reply.

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

Still dealing with Quickbooks Online errors on an hourly basis. 

Still waiting for support to follow through on putting me in touch with a manager or the IT department. 

I did receive a followup email after posting here, but 6 days later my email response is still unanswered. 

Still remarkably horrible customer service from Quickbooks.

Still wish I had FreshBooks!

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

yes, same issue still happening. log out / log in often now ... 

 I just have not had a moment to call tech support...  

Level 4

Re: Something’s not quite rightUnexpected token < in JSON at position 0

Same issue here. Completed recommended steps and it didn't work.

QuickBooks Team

Re: Something’s not quite rightUnexpected token < in JSON at position 0

This usually happens when you’re running a file that doesn’t meet the JSON guidelines, PVOLLC.


There are instances that the fully loaded browser’s cache affects your file. This is why we recommend the troubleshooting steps above.


Since it didn’t work out, it would be best to reach out to our technical support team. They have tools like screen sharing which is very helpful in investigating this further.


Here’s how you can reach out to them:

 

  1. Click Help at the top.
  2. Select Contact us.
  3. Enter your concern about the JSON error.
  4. Click Let’s talk.
  5. Select Get a callback.

Keep your questions posted here if you need anything.

Level 1

Re: Something’s not quite rightUnexpected token < in JSON at position 0

We are having the Same problem on all of our computers. This started the Day after the last update. We have to shutdown quickbooks and reopen it all while customers are waiting. We have clear data on browsers and tried using multiple diffrent browsers. At time we have to open and close it 3 or 4 times to get it to work. I have talked to Tech support twice they have no clue what is causing it and after they have me restart quickbooks its gone so they call it fixed untill it happens a few hours later. This needs Fixed.

Level 2

Re: Something’s not quite rightUnexpected token < in JSON at position 0

We are not running QBO in the browser as that version has always been cumbersome. We are running the downloaded app. 

 

I’ve already talked to QBO support staff 4 times and it proved a waste of my time. I was told a manager or technical support team that knew what they were talking about would get back in touch with me. Why would I go back to the horrible support team that have proven worthless and wasted hours of my time? Is QuickBooks support team actually gonna follow through with what they told me and have a manager call?

QuickBooks Team

Re: Something’s not quite rightUnexpected token < in JSON at position 0

Hi @UnhappyCustomer,

 

I'm here to take care of this query about your QuickBooks Online (QBO) Desktop app showing an error message.

 

If you haven't already, you can reset your app. This is the same as clearing a browser's stored cache. 

 

Here's how:

  1. Click the Help menu.
  2. Select Reset App Data.
  3. You can then close, and reopen the app.

In case the issue persists, you can contact our Technical Support team for assistance. We have an open investigation about this specific issue, and they can add you to the list of our affected users. For your convenience, you can provide this investigation number: INV-37966. This way, our product engineers assigned to this investigation will send out an email update, as soon as it's available.

 

Here's how:

  1. Log in to your QBO company.
  2. Click the Help menu.
  3. Select Contact us.

While waiting for the fix to be deployed, I suggest you use a browser to access your QuickBooks Online company.

 

Feel free to post a question below, in case you have any. I'll be sure to get back to you.

Level 1

Re: Something’s not quite right Unexpected token < in JSON at position 0

I'm having the same issues. Just started a month or two ago. It defeats the purpose of the app if you have to close it out and re-login every hour. 

QuickBooks Team

Re: Something’s not quite right Unexpected token < in JSON at position 0

Hi @tvaughan,

 

I understand your frustration when the app you're using behaves unexpectedly.

 

We can try to reset the app and see if that helps. It's the same as clearing a browser's cache.

 

Here's how:

  1. Go to the Help menu.
  2. Select Reset App Data.
  3. Close the app, then reopen it.

Continue to use the app at this point and see if the issue persists. If it does, I suggest contacting our Technical Support team for further help.

 

Follow these steps to get a hold of them:

  1. Log in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Select Contact us.

We currently have an open investigation of this specific issue. Our product engineers are currently working on a fix for this issue. Our Technical Support team can add you to the list of our affected users. This way, you'll receive a notification email as soon as there's an update available. For convenience, you can provide this investigation number: INV-37966.

 

Feel free to leave a post below if you have other questions. I'll get back to you shortly.

Level 4

Re: Something’s not quite right Unexpected token < in JSON at position 0

This hasn't worked for me, either.

 

I'm not sure repeating the same instructions - which don't seem to fix the issue - is helpful.

QuickBooks Team

Re: Something’s not quite right Unexpected token < in JSON at position 0

We appreciate you for performing the recommended troubleshooting steps, PVOLLC.

 

We have an ongoing issue with the Unexpected token error message when accessing the QuickBooks app for both Windows and Mac. Our engineers are working together for the permanent fix.

 

I'd suggest contacting our Customer Support Team to add you to the list of affected users. Then, provide the Investigation number (INV-37478) to one of our support agents.

 

Here's how to reach them:

 

  1. Click (?) Help on the top menu.
  2. Click Contact us.
  3. Enter "Something’s not quite right. Unexpected token < in JSON at position 0" in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose Get a callback, Chat or Call us to connect with us.

In the meantime, you can try accessing QuickBooks Online (QBO) through a browser or in the mobile app.

 

We appreciate your patience while this is being worked on. Just visit us again if you need anything else in QBO.

Level 1

Re: Something’s not quite right Unexpected token &lt; in JSON at position 0

I am also having this exact issue running the app on my MacBook Pro.

Need to get in touch?

Contact us