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QuickBooks Team

Re: Something’s not quite right Unexpected token < in JSON at position 0

Rest assured that this is being worked on by our engineers, indesign.

 

Please use a browser when you access to QuickBooks, so you can still create transactions and other stuff. Then, you can contact our Support to add your company information to the list of affected users. Just follow the steps that RCV shared above. I can't ask it from here since this is a public forum.

 

If you'll come across with an unexpected behavior such as this, please let us know so we can immediately report to our engineers.

 

Thank you for your patience.

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

Ryan, 

The basic help feature directions that you list are not what comes up in QBO.

When I go to the help menu, there is no option to select reset app data. When I search for "how do I reset app data" in the help search bar, it just goes to a post where someone asks 

Every day i have to "reset app data" and log in again to use my banking information. WHY ??

It doesn't actually tell how to reset the app data. I feel like this is QBO customer service in a nutshell. WTF!?!


 

Level 1

Re: Something’s not quite right Unexpected token < in JSON at position 0

I'm have the same issue.

Level 1

Re: Something’s not quite right Unexpected token < in JSON at position 0

Same problem ...... I can't do invoices and for some reason I am getting an error message in when I try to go into the banking portion that states that "Our shoe came untied.  We're sorry. Please check again later."

 

Really, for the amount we pay for this...I think this should run a bit better than it does.  Nothing but the same stock answer on fixing the problem.  THAT DOESN'T WORK!

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

It's been 2 months since I first contacted Quickbooks regarding this problem and it's still not fixed. I have to logout and log back in 4-20 times per day to do basic functions, like enter a bill or make an invoice. If their developers can't figure this out, it seriously makes me wonder if they are qualified to do the more complicated functions that are supposed to make Quickbooks better.

 

Never minds the absolute worst customer service I've ever experienced... 

Level 3

Re: Something’s not quite right Unexpected token < in JSON at position 0

Looks like this may have been fixed? I was logged out this morning and when I signed back in, I didn't get the error for the first time in a month.

Level 3

Re: Something’s not quite right Unexpected token < in JSON at position 0

Nope! Spoke too soon.

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

I check for updates as many times a day as I log in and out ... nothing yet...   

 

crazy for the amount we pay told to use the browser and not that app.  not acceptable.   

 

year end is upon us, not that i want to make a switch, it would be the best time of year for any kind of switch.

 

so frustrating it's almost habit now to just log out when done working, a few times day !! 

 

clearly not an isolated issue.   

 

if i couldn't make invoices i'd have no money to pay for Quickbooks ...   

 

come on nerds -- fix this ... 

QuickBooks Team

Re: Something’s not quite right Unexpected token < in JSON at position 0

I can certainly understand where you’re coming from, melamorim.


Like you, we also want this to get fix as soon as possible. Right now, we’ve added experts to work on this issue and to expedite the resolution.  I’ll surely keep an eye on it and will let you know once there are updates. 


Also, you can refresh each tab in the QBO Mac App as a workaround instead of logging out and logging back in to resolve the issue. 


Please continue to bear with us until we fully fix this. 
 

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

refreshing app data and/or refresh button didn't work for me a month or so ago.  i'll try again this week...  thank you

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

Hi - reset button does not clear the error.    (macbook pro 2018/current mac app)

 resetting app data logs me out?! so of course when I log back in, the error is gone... 

Level 1

Re: Something’s not quite right Unexpected token < in JSON at position 0

I have the same issue. I have contacted support and they were not able to diagnose or fix the issue. Please stop referring people to that solution because it is wasting their valuable time. This is annoying. I have had to stop using the App and use the browser version to avoid the problem. The  App is broken and needs to be fixed. 

QuickBooks Team

Re: Something’s not quite right Unexpected token < in JSON at position 0

Hello, @BrokenApp.

 

I truly understand the effect of any delay in resolving the ongoing issue. At this time Our Product Engineers are still working on publishing a permanent resolution to fix.


I'm asking for your patience while we're continuing to fix this. I’ll keep you posted on this thread as soon as we receive an update.

Since you have contacted us using the steps provided by my colleague above, you should receive an email notification once we have resolved the online banking issue.

Our team is actively working on a permanent solution and we should see a fix soon.

 

Please leave a comment below if you need any further information.​ I'm always here to help. Have a nice day!

Highlighted
Level 1

Re: Something’s not quite right Unexpected token < in JSON at position 0

It's pretty insane this has been impacting MacBook users for over 2 months and hasn't been fixed. It's actually getting worse for me, the app used to sometimes work and now it never does. Really disappointed such a large company isn't able to issue an update to fix it within a reasonable timeframe. 

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

I completely agree.  They pushed a dumb update that disabled spell check on the Mac app, which was REALLY dumb and then this stupid JSON error every time you open the app?  Tech support is pointless.  They didn't even know that spell check was included before.  So incompetent for a team supporting an app used by millions.

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

I agree, it's crazy that no one knows this is happening.  It's on every computer in our office. Every morning, same error. 

Level 2

Re: Something’s not quite right Unexpected token < in JSON at position 0

It's happening on every computer we have through the native desktop QB apps.  Support told us to use a browser.  Obviously that's not a good solution.  They need to fix the apps.

QuickBooks Team

Re: Something’s not quite right Unexpected token < in JSON at position 0

Hey there, @lennonwiser.


I can see how this issue has impacted your daily business activities. As mentioned by my colleague, our engineers are all hands on deck working to get the issue resolved.


In the meantime, log out and log back into the app. This will refresh the connection of the program.


To ensure you’re up to date about the resolution status, so I suggest contacting our QBO Care Team. One of our support agents will add your company to the notification list of affected users (INV-37478).


After signing up, you’ll receive an email once more information is available. Adding you to the investigation helps our product team determine the number of affected users.


The investigation also provides important data that can help our engineers find a permanent resolution.

 

  1. Go to the Help menu in the upper right hand to open the Search window.
  2. From there, scroll down to click the Contact us link.
  3. Type the issue or topic under the What can we help you with section and then hit the Let’s talk button.
  4. Select how you want to reach out to our support team: Start a chat or Call us.


Rest assured that I’ll update this thread once there’s a new development about the investigation.


I’m adding a link with articles on how to enhance productivity, steps to boost sales, and product updates: QuickBooks Blog.


Reach to me whenever you have additional questions or concerns. Please know the Community has your back, and I’ll be right here ready to assist further. Have a good one.

 

Level 1

Re: Something’s not quite rightUnexpected token < in JSON at position 0

I moved the entire QuickBooks folder to a secondary drive (D:) and launch the desktop app from there and it now works fine for me. 

Level 1

Re: Something’s not quite right Unexpected token < in JSON at position 0

[Workaround]: I moved the entire QuickBooks folder from the C: drive to the D: drive and now it works fine. 

Windows 10 pro

QuickBooks online desktop app. 

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