Rest assured that this is being worked on by our engineers, indesign.
Please use a browser when you access to QuickBooks, so you can still create transactions and other stuff. Then, you can contact our Support to add your company information to the list of affected users. Just follow the steps that RCV shared above. I can't ask it from here since this is a public forum.
If you'll come across with an unexpected behavior such as this, please let us know so we can immediately report to our engineers.
Thank you for your patience.
The basic help feature directions that you list are not what comes up in QBO.
When I go to the help menu, there is no option to select reset app data. When I search for "how do I reset app data" in the help search bar, it just goes to a post where someone asks
Every day i have to "reset app data" and log in again to use my banking information. WHY ??
It doesn't actually tell how to reset the app data. I feel like this is QBO customer service in a nutshell. WTF!?!
Same problem ...... I can't do invoices and for some reason I am getting an error message in when I try to go into the banking portion that states that "Our shoe came untied. We're sorry. Please check again later."
Really, for the amount we pay for this...I think this should run a bit better than it does. Nothing but the same stock answer on fixing the problem. THAT DOESN'T WORK!
It's been 2 months since I first contacted Quickbooks regarding this problem and it's still not fixed. I have to logout and log back in 4-20 times per day to do basic functions, like enter a bill or make an invoice. If their developers can't figure this out, it seriously makes me wonder if they are qualified to do the more complicated functions that are supposed to make Quickbooks better.
Never minds the absolute worst customer service I've ever experienced...
I check for updates as many times a day as I log in and out ... nothing yet...
crazy for the amount we pay told to use the browser and not that app. not acceptable.
year end is upon us, not that i want to make a switch, it would be the best time of year for any kind of switch.
so frustrating it's almost habit now to just log out when done working, a few times day !!
clearly not an isolated issue.
if i couldn't make invoices i'd have no money to pay for Quickbooks ...
come on nerds -- fix this ...
I can certainly understand where you’re coming from, melamorim.
Like you, we also want this to get fix as soon as possible. Right now, we’ve added experts to work on this issue and to expedite the resolution. I’ll surely keep an eye on it and will let you know once there are updates.
Also, you can refresh each tab in the QBO Mac App as a workaround instead of logging out and logging back in to resolve the issue.
Please continue to bear with us until we fully fix this.
Hi - reset button does not clear the error. (macbook pro 2018/current mac app)
resetting app data logs me out?! so of course when I log back in, the error is gone...
I have the same issue. I have contacted support and they were not able to diagnose or fix the issue. Please stop referring people to that solution because it is wasting their valuable time. This is annoying. I have had to stop using the App and use the browser version to avoid the problem. The App is broken and needs to be fixed.
I truly understand the effect of any delay in resolving the ongoing issue. At this time Our Product Engineers are still working on publishing a permanent resolution to fix.
I'm asking for your patience while we're continuing to fix this. I’ll keep you posted on this thread as soon as we receive an update.
Since you have contacted us using the steps provided by my colleague above, you should receive an email notification once we have resolved the online banking issue.
Please leave a comment below if you need any further information. I'm always here to help. Have a nice day!
It's pretty insane this has been impacting MacBook users for over 2 months and hasn't been fixed. It's actually getting worse for me, the app used to sometimes work and now it never does. Really disappointed such a large company isn't able to issue an update to fix it within a reasonable timeframe.
I completely agree. They pushed a dumb update that disabled spell check on the Mac app, which was REALLY dumb and then this stupid JSON error every time you open the app? Tech support is pointless. They didn't even know that spell check was included before. So incompetent for a team supporting an app used by millions.
It's happening on every computer we have through the native desktop QB apps. Support told us to use a browser. Obviously that's not a good solution. They need to fix the apps.
Hey there, @lennonwiser.
I can see how this issue has impacted your daily business activities. As mentioned by my colleague, our engineers are all hands on deck working to get the issue resolved.
In the meantime, log out and log back into the app. This will refresh the connection of the program.
To ensure you’re up to date about the resolution status, so I suggest contacting our QBO Care Team. One of our support agents will add your company to the notification list of affected users (INV-37478).
After signing up, you’ll receive an email once more information is available. Adding you to the investigation helps our product team determine the number of affected users.
The investigation also provides important data that can help our engineers find a permanent resolution.
Rest assured that I’ll update this thread once there’s a new development about the investigation.
I’m adding a link with articles on how to enhance productivity, steps to boost sales, and product updates: QuickBooks Blog.
Reach to me whenever you have additional questions or concerns. Please know the Community has your back, and I’ll be right here ready to assist further. Have a good one.
I was soooo excited to see QB finally updated --- BUT our issue is still NOT Fixed !!
It happened again this morning to me after leaving it open last night.
Good day to all,
It's best to refresh the app after it has been inactivated. Also, I suggest to temporarily use a browser while we're still working on this error.
Our Customer Support Team can add you on the list of affected users. I recommend contacting them so that you'll receive updates through email. Let's follow the steps shared by Rasa-Lila above on how to reach out to them.
We also want this resolve and I really appreciate your patience.
I'll be right here if you need my help.
We're receiving reports that other users are getting this error as well and we would like to inform you that this has already been escalated to our engineering team. They'reworking closely to get this issue resolved.
While they do, I'd suggest getting in touch with our QuickBooks Online Support so they can get your account information and have them investigate further. Any progress will be communicated via email.
To contact support:
In the meantime, open your account in Private mode and see if it works for you. This method prevents cookies from being stored on your computer, making it a great place to identify browser problems.
Use these keyboard shortcuts depending on the browser you're using:
I appreciate your patience while we're working on this. If you have any other issues or concerns, please let me know by dropping a comment below. I'm always here to help. Have a good one.