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NW3
Experienced Member

Transactions not appearing in quickbooks

The last lot of transactions transferred from my bank account to quickbooks was the 29th June! Currently I'm checking them off from my bank account. Anyone else having this issue? Having nearly two weeks worth of transactions not appearing is going to be a headache when they do/if they do eventually appear in quickbooks. Is anyone else having this issue? I bank with HSBC!

4 REPLIES 4
QuickBooks Team

Re: Transactions not appearing in quickbooks

I'd like to help with your banking transactions, NW3.

 

Can you tell us if you're getting an error message when downloading banking transactions in QuickBooks Self-Employed? For now, I can't see any other similar cases about missing HSBC transactions in QBSE.

 

Let's go ahead and follow a couple of troubleshooting steps that can resolve banking issues.

 

Start by using a different browser and log in to your account from there. This will let us check if a browser issue is preventing automatic downloads. You can use any of these compatible browsers:

 

  • Mozilla
  • Google Chrome
  • Microsoft Edge
  • Internet Explorer
  • Safari

Then, go back to the Bank Accounts page and click Refresh All. Wait for a couple of minutes for the update to complete. 

 

If new transactions are already downloaded, go back to the browser that you're previously using and delete your browsing history. This is to clear out all the internet files or cached that're possibly causing the issue. 

 

You can also add a reply below if you have other questions.

NW3
Experienced Member

Re: Transactions not appearing in quickbooks


@JenoP wrote:

I'd like to help with your banking transactions, NW3.

 

Can you tell us if you're getting an error message when downloading banking transactions in QuickBooks Self-Employed? For now, I can't see any other similar cases about missing HSBC transactions in QBSE.

 

Let's go ahead and follow a couple of troubleshooting steps that can resolve banking issues.

 

Start by using a different browser and log in to your account from there. This will let us check if a browser issue is preventing automatic downloads. You can use any of these compatible browsers:

 

  • Mozilla
  • Google Chrome
  • Microsoft Edge
  • Internet Explorer
  • Safari

Then, go back to the Bank Accounts page and click Refresh All. Wait for a couple of minutes for the update to complete. 

 

If new transactions are already downloaded, go back to the browser that you're previously using and delete your browsing history. This is to clear out all the internet files or cached that're possibly causing the issue. 

 

You can also add a reply below if you have other questions.


 

Highlighted
NW3
Experienced Member

Re: Transactions not appearing in quickbooks. OK I can't even reply on here?!?! So having to use the header. I have tried everything suggested (thank you) but still no transactions coming across??


@JenoP wrote:

I'd like to help with your banking transactions, NW3.

 

Can you tell us if you're getting an error message when downloading banking transactions in QuickBooks Self-Employed? For now, I can't see any other similar cases about missing HSBC transactions in QBSE.

 

Let's go ahead and follow a couple of troubleshooting steps that can resolve banking issues.

 

Start by using a different browser and log in to your account from there. This will let us check if a browser issue is preventing automatic downloads. You can use any of these compatible browsers:

 

  • Mozilla
  • Google Chrome
  • Microsoft Edge
  • Internet Explorer
  • Safari

Then, go back to the Bank Accounts page and click Refresh All. Wait for a couple of minutes for the update to complete. 

 

If new transactions are already downloaded, go back to the browser that you're previously using and delete your browsing history. This is to clear out all the internet files or cached that're possibly causing the issue. 

 

You can also add a reply below if you have other questions.



@JenoP wrote:

I'd like to help with your banking transactions, NW3.

 

Can you tell us if you're getting an error message when downloading banking transactions in QuickBooks Self-Employed? For now, I can't see any other similar cases about missing HSBC transactions in QBSE.

 

Let's go ahead and follow a couple of troubleshooting steps that can resolve banking issues.

 

Start by using a different browser and log in to your account from there. This will let us check if a browser issue is preventing automatic downloads. You can use any of these compatible browsers:

 

  • Mozilla
  • Google Chrome
  • Microsoft Edge
  • Internet Explorer
  • Safari

Then, go back to the Bank Accounts page and click Refresh All. Wait for a couple of minutes for the update to complete. 

 

If new transactions are already downloaded, go back to the browser that you're previously using and delete your browsing history. This is to clear out all the internet files or cached that're possibly causing the issue. 

 

You can also add a reply below if you have other questions.


 

QuickBooks Team

Re: Transactions not appearing in quickbooks. OK I can't even reply on here?!?! So having to use ...

Thanks for keeping us updated, NW3.

 

In your case, I now suggest getting in touch with our customer care support to have this better checked. Here's how:

  1. Visit our website: https://help.quickbooks.intuit.com/en_GB/contact.
  2. Choose QuickBooks Self-Employed.
  3. Fill in the necessary fields.
  4. Click Ask Your Question.

An agent will get back to you within 1 business day.

 

You can always post in the Community if you have other concerns.