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Level 1

What is the phone number for support?

 
Solved
Best answer November 21, 2019

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Highlighted
Moderator

What is the phone number for support?

Hello there, ricky-baker. We're unable to provide a phone number.

 

Before anything else, you can also share your concern in the Community. We'd be glad to help you with that.

 

Though, I'll ensure that you'll get in touch with our Phone Support. You can request a call back from them by following the steps below.

 

  1. Click the Help icon at the top.
  2. Select the Contact us button below.
  3. Enter a short description of your concern and click the Let's talk button.
  4. Click Get a callback under to talk to our specialist.

 

There you go. Please know that you're welcome to post your concerns here. I'll be around to help you out. 

View solution in original post

28 Comments 28
Highlighted
Moderator

What is the phone number for support?

Hello there, ricky-baker. We're unable to provide a phone number.

 

Before anything else, you can also share your concern in the Community. We'd be glad to help you with that.

 

Though, I'll ensure that you'll get in touch with our Phone Support. You can request a call back from them by following the steps below.

 

  1. Click the Help icon at the top.
  2. Select the Contact us button below.
  3. Enter a short description of your concern and click the Let's talk button.
  4. Click Get a callback under to talk to our specialist.

 

There you go. Please know that you're welcome to post your concerns here. I'll be around to help you out. 

View solution in original post

Highlighted
Level 1

What is the phone number for support?

i'll try the call back. 

Highlighted
Level 1

What is the phone number for support?

phone number

Highlighted
QuickBooks Team

What is the phone number for support?

Hi @Jim 83,

 

In addition to my colleague's post, may I know how can I help you with today? I'd  be happy to assist you with your QuickBooks concern. 

 

Since we have a new Support System, you'll have to follow through the steps in this link to speak with our phone support agents. We are open Monday-Friday 6:00 AM - 4:00 PM and Saturday 6:00 AM - 1:00 PM Pacific Time.

 

I'm also attaching our page about the help articles for QuickBooks Online. Just click on the topics to see the details.

 

Thank you for joining us here. Fill me in if you need help with anything else. Have a lovely weekend.

Highlighted
Level 1

What is the phone number for support?

Your customer service is horrible!  Take forever to get in touch with anyone.  I’ve been trying for weeks to get in touch with someone .  No answer, I wait 45 minutes and they hang up on me after waiting that long.  As happened multiple times.  

Highlighted
Moderator

What is the phone number for support?

This isn't the experience we want for you, Cperez.

 

Can I know what specific help do you need? I can also address your concern here.

 

If you'd like speak with one of our experts, you'll want to request for a callback and work while you wait. You also have the option to start a chat session.

 

  1. From the Help icon, click on Contact us.
  2. Enter your concern and click on Let's talk.
  3. Choose either Start messaging or Get a callback.

 

Let me share this article will help guide you through these year-end tasks in QuickBooks Online (QBO): Year-end guide and checklist.

 

We'll be around if you have any other concerns. Have a good day.

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Level 1

What is the phone number for support?

Can’t even work if I can’t even start to do anything.  Connecting a bank has been difficult!  Y’all work with my bank.  When I enter my credentials it says they are wrong which they aren’t. I’ve called my bank and they said it’s innyalls end.  But can’t ever talk to anyone cause all the problems with getting hung up on and no one ever calling!

Highlighted
QuickBooks Team

What is the phone number for support?

Hello there, @cperez.

 

I'm here to help so you can connect your bank account with QuickBooks Online (QBO). 

 

We haven't received any similar issue about this and it's unusual for the system that the account doesn't exist when you've already set up a secure connection.

 

In the meantime, let's perform the basic troubleshooting steps which are to open your browser in incognito/private mode. This mode doesn't use the existing cache data files to load a webpage. 

 

Here are the keyboard shortcuts to open a private browser: 

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+

If you're able to connect your bank using the private browser, let's go back to your regular browser and clear its cache

 

Also, you get the same result while using an incognito/private browser, I recommend switching to a different browser.

 

You may check these helpful articles for additional reference about adding a bank account to QBO:

Give this a try and let me know how it goes in the comment section. We’re always here to help you.

Highlighted
Level 1

What is the phone number for support?

you tell me to click the help menu on top  and contact us I do not see that in quickbooks or on your web site Please clerify  this is getting very frustrating getting help from you

Highlighted
Level 1

What is the phone number for support?

I need to speak to someone for help I have an issue with payroll in processing PTO  and I wAnt to update my quickbooks to the latest version

QuickBooks Team

What is the phone number for support?

Hello, @RSC4U.

 

I'm here to provide you with more information about getting in touch with our Support team. I've provided links below to get you connected to the correct department:

Here's how to update your QuickBooks to the latest version:

  1. Close your company files and QuickBooks.
  2. Open the Windows Start menu.
  3. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
  4. While on the No Company Open screen, go to the Help menu and choose Update QuickBooks Desktop.
  5. Navigate to the Options tab. Press Mark All and then hit Save.
  6. Go to the Update Now tab and mark the Reset Update checkbox.
  7. When you're ready, hit Get Updates.

When the update finishes, close and reopen QuickBooks Desktop. To install the updates, select Yes. After the install finishes, restart your computer. If you have a Payroll subscription, download the latest payroll tax table so you can process payroll in QuickBooks Desktop. 

 

Once completed, try processing PTO again. If the issue persists, please let me know so I can assist you further! If you receive any error messages, you can provide me a screenshot or details. This will help me get a better understanding of the issue.

 

I'll keep an eye out for your response. Talk to you soon.

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Level 1

What is the phone number for support?

 
Highlighted
QuickBooks Team

What is the phone number for support?

Hello, @bridegrom9.

 

Did you encounter any errors when trying to renew or resubscribe to your subscription? That'll help us check to see if there's an ongoing issue with it.

 

You can pay for your subscription with Mastercard, Visa, Discover Card, or American Express. Also, you can only update your payment info using a web browser. 

 

Then, you must be the Master Admin or the Company Admin to successfully update your billing info. 

 

Here's how:

  1. Go to the  Gear icon () and click on Account and Settings.
  2. Choose Billing Subscription tab and click the Edit (✎) icon beside your payment method.
  3. Update your credit card information.
  4. Click the Confirm card or Save button once you're done.

Check this article for more information: Update the payment information for your subscription. Also, here's more information about subscription payment options for QuickBooks Online

 

I'm always here if you still have questions. I'm always here to assist. Have a great rest of the day!

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Level 1

What is the phone number for support?

QB payment on file about to expire but when I chick on edit payment info i receive a message that i am not logged in as the master admin.  I'm the only one. How can I change it or see what I need to do?

 

Highlighted
QuickBooks Team

What is the phone number for support?

 

Thank you for posting here in the Community, @CC929.

 

If you have QuickBooks payments, I suggest you log in to your Merchant Services account to update your payment information for your subscription.

 

Once done, it will automatically update in your QuickBooks Online.

You can also sign in to the Merchant Service Center from a web browser.

 

Please reach out again if you have any other questions. Have a nice day!

Highlighted
Level 1

What is the phone number for support?

I agree!!!  I do not have the CONTACT button to have someone call me back!!  I need a number!!

Highlighted
QuickBooks Team

What is the phone number for support?

Greetings, @pammyaz.

 

I'd like to help and addressed your concern right away. Can you share with me the details you need help with? Additional information is appreciated.

 

Nonetheless, let's open your QuickBooks Online (QBO) account via a private or incognito window. This way, we can roll out the possibilities of a cache issue. Pilled up data from the browser can affect the views of your QBO account. Here are the keyboard shortcuts in opening a private window:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P 

If you're able to view the Contact Us button while in a private window, then, we'll have to clear your regular browser's cache. This will delete the cache stored from the browser and help it to function efficiently.

 

However, if the issue persists, I recommend using a different browser. This way, we can check if this is a browser-related issue.

 

You might also want to check our Help articles page for future reference. From there, you can read great articles that can guide you in managing your QBO effectively.

 

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

Highlighted
Level 1

What is the phone number for support?

My bill

Highlighted
Level 1

What is the phone number for support?

need to talk to a support person.. [Removed]

Highlighted
QuickBooks Team

What is the phone number for support?

Thanks for joining on this thread, @MV8.


To clarify, are you referring to subscription charges? If yes, I have to get personal data to pull up billing.


I don’t want your account information displayed in the Community for safety purposes. I suggest you get in touch with our QBO Care Team.


One of our support agents can look into your subscription in a secure space. After reviewing, they’ll explain in details about the billing.

 

  1. Go to the Help menu to open the Search window.
  2. Then, scroll down to choose the Contact us link.
  3. In another window, type the issue/topic in the field box and hit the Let’s talk button.
  4. Choose Start messaging or Get a callback.

I don’t want to leave you empty-handed, so I’m adding a link containing articles to help manage, change, or renew your Intuit subscriptions and add-ons: Subscription management.


Reach out to me if you need further assistance while working in QBO. I’m always ready to help and make sure you’re taken care of. Have a great rest of the day.

Highlighted
Level 1

What is the phone number for support?

Please call me at [Phone Number removed], Need help to dowloan my new vesion QB

Highlighted
Moderator

What is the phone number for support?

I'll take it as you're referring to download the latest version of QuickBooks Desktop, Cary3.

 

I've got the steps on how to do it:

 

  1. Go to this page: https://downloads.quickbooks.com/app/qbdt/products.
  2.  Select your CountryProduct, and Version.
  3. Click Search.
  4. Click the Download button.

 

Once downloaded, you're good to install it to your desktop. Then, activate it afterward. You can check these articles for the detailed steps to install and activate QuickBooks Desktop:

 

 

If you have trouble downloading the program, you can contact our Phone Support team by scheduling a callback. You can do that by selecting Talk to a Specialist in the Choose a way to connect with us page.

 

 Just a heads up, we only have limited agents who can assist you on Monday, May 25, 2020 due to Memorial Day.

 

As always, you can get back to me if you need help. I'll be happy to help. Stay safe!

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Level 1

What is the phone number for support?

I need to down load a copy of my QB to a new computer.  Can you help me because it is giving me trouble.  

Highlighted
Level 1

What is the phone number for support?

Can you help me?  Im trying to down load 2018 QB PRO to a new computer in my office and it is giving me trouble.

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