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martymac1953
Level 1

Why are The "Reports" not working? The reports are not coming up.

 
16 Comments
Angelyn_T
QuickBooks Team

Why are The "Reports" not working? The reports are not coming up.

Hello, @martymac1953.

 

I'm here to help share information about running reports in QuickBooks Online (QBO).

 

We've received reports with other users getting the same performance issues when trying to open reports in QBO. A ticket was already submitted about this issue and our engineering team is currently working for an immediate fix.

 

To receive resolution updates and be added to the list of affected users, please contact our QuickBooks Online Support Team. For the support's contact information and open hours:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. On the Contact Us page, click a topic.
  4. Click on the Get Phone Number button to see the support number.

Your patience is much appreciated as we continue working toward a resolution. Feel free to add a comment below if you have any other concerns about running reports in QBO. I'll be right here to help you!

Wgeary
Level 2

Why are The "Reports" not working? The reports are not coming up.

We have problems with the reports not staying within the parameters of the requested reports for Sales By Item Detail (set to "cash). Also with accurate numbers in the above mentioned reports.  Has this been fixed yet?  we NEED this function.

PreciousB
Moderator

Why are The "Reports" not working? The reports are not coming up.

Thanks for joining this conversation, Wgeary.

 

Let's make sure QuickBooks Online (QBO) is showing the correct data on the Sales by Item Detail report.

 

We haven't received similar reports about this. It's possible that this is a webpage cache issue. To verify, we can try using your browser's incognito feature. This feature doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.

 

Here's how:

  • Press the Ctrl Shift N (Google Chrome) keys on your keyboard.
  • Press the Ctrl Shift P (Firefox or Internet Explorer) keys on your keyboard.
  • Press Control Option (Safari) keys on your keyboard.

If QBO shows the correct figures on the report, I suggest you go back to your main browser and then clear the cache. This step resolves most browser-related issues. Alternatively, you can use a different supported browser (Internet Explorer, Chrome or Firefox).

 

That information should get you on the right track. Please let me know how that works for you. I'm to here provide you additional assistance if you need anything else. Have a good one.

stevencorcoran
Level 2

Why are The "Reports" not working? The reports are not coming up.

I'm not able to access ANY reports on QB Mac 2020 Online. What is the issue?

IntuitLily
Moderator

Why are The "Reports" not working? The reports are not coming up.

I appreciate you sharing this in the thread, @stevencorcoran.

 

Generally, if you're using Desktop Mac, you can access your reports in the Report Center. In QuickBooks Mac 2020, reports now use a new structure that brings all the customization options into a one-window format. You can refer to this link for more details: Report Sidebar in QuickBooks Desktop Mac 2020.

 

If you can't access this in your end, your release note may not be updated. To fix this issue, you'll have to download a Release 2 (R2) product update. You can check this link for more information: Release notes for QuickBooks Desktop for Mac 2020.

 

I'd also like to include this guide to assists you with the new features of Mac 2020: QuickBooks Desktop Mac 2020 User's Guide.

 

I'll be around if you need further assistance. I want to help however I can. Have a good one.

itsloris
Level 1

Why are The "Reports" not working? The reports are not coming up.

Reports are not coming up in Quickbooks Online.  Please advise.

itsloris
Level 1

Why are The "Reports" not working? The reports are not coming up.

All Reports are missing in QBO.  Please advise.  I am using a desktop Windows PC and have tried both in Chrome and Internet Explorer

AlcaeusF
Moderator

Why are The "Reports" not working? The reports are not coming up.

Welcome aboard to the Community, @itsloris.

 

To get you back up and running opening reports, let’s perform the basic troubleshooting. You can start by opening the company in a private browser.


All websites and information you access will be discarded without a trace once the browser is closed:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

If the report options load seamlessly, shift back to your regular browser, and remove the cache. Removing it speeds up the web browsing experience.


You can also give a try using another browser when performing the process. This is to isolate this unexpected behavior.

 

I suggest running the Health Checkup tool. This will help to ensure that the browser and system are optimally configured for QBO.

 

Please know the Community has your back. If you have additional questions, click the Reply button and post a comment. I’m here ready to assist further. Enjoy the rest of the day.

KM56
Level 1

Why are The "Reports" not working? The reports are not coming up.

Reports are not working properly, displaying incomplete dates and entries.

 

JessT
QuickBooks Team

Why are The "Reports" not working? The reports are not coming up.

Hi there, KM56.

 

We can work together to find out why your reports have incomplete details, so you can go back to focusing on your business.

 

Mostly, unusual displays on reports are resolved by clearing the cache in your browser. A cache, on the other hand, is a memory that temporarily stores your browsing history to reload a web page faster when you revisit it. When it's full, you could experience unusual behaviors in QuickBooks such as missing displays, unresponsive buttons, and random errors.

 

Please follow AlcaeusF's steps above to refresh your browser, then try running some reports after. If the same thing happens, please contact our Support to investigate this behavior. They might request to view your screen and take screenshots for documentation purposes.

 

We’re just right here if you need more help with your reports.

KM56
Level 1

Why are The "Reports" not working? The reports are not coming up.

I have QB Mac version2019 fully updated.  The reports are not working. They are incomplete in content and the date choices don't work.  I see others have had same problem since last year. What is the issue?  This is a big problem

Adrian_A
Moderator

Why are The "Reports" not working? The reports are not coming up.

Hi KM56,

 

Let's try running some troubleshooting steps to determine why the reports are not working on your QuickBooks Desktop for Mac.

 

We can begin by verifying and rebuilding your data. Verify Data identifies the most commonly known data issues within a company file while Rebuild Data resolves most data integrity issues that the Verify Data finds.

 

Here's how to verify:

 

  1. Select File, then select Utilities.
  2. Select Verify Data, then select OK to close all windows. If you see Your data has failed the integrity check you need to rebuild your file.

 

Then, here's how to rebuild:

 

  1. Select File, then select Utilities.
  2. Select Rebuild Data, then select OK to close all windows.
  3. QuickBooks will ask to make a backup before rebuilding your company file, select OK
  4. Once the rebuild's finished, select OK.

 

Afterward, let's close and then reopen the file to ensure that it was successfully rebuilt.

 

I've also added this article in case you want to add or remove some filters on the report: Customize reports in QuickBooks Desktop.

 

Let me know how these troubleshooting steps work on your end. Stay safe!

AJFCPA
Level 1

Why are The "Reports" not working? The reports are not coming up.

Tried all that, nothing works.  I can run reports on the two other companies I am working on QBO accountant.  Reports run, they are not downloading. I have rebooted, cleared the cache, tried Edge, Chrome, and Chrome private, nothing is working.

 

This is critical. 

Kristine Mae
QuickBooks Team

Why are The "Reports" not working? The reports are not coming up.

Good work for doing the basic steps to fix the issue, AJFCPA.

 

I suggest reaching out to our customer care support so an agent can take a better look at this. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Talk to a human.
  3. Enter "Unable to run report in one company file" in the Type something field.
  4. Click I still need a human.
  5. Select Contact us.
  6. Choose between Chat or Callback

Let me also add this article as a future reference: Run reports in QuickBooks Online.

 

The Community is available to help you 24/7. Don't hesitate to reach out to us if you have other concerns. 

 

tcalabrese4458
Level 1

Why are The "Reports" not working? The reports are not coming up.

Anyone come up with an answer that is straight forward on this?  I don't see one.  Have a client using Quickbooks ONLINE but using a MAC and not a PC.

If you click REPORTS, nothing happens.  Cannot go to the reports center or bring up any type of report unless going to the chart of accounts and clicking on Quick Report.

On my PC, in the same client, I can bring up reports for this client.

Appreciate a quick response from a Intuit support team member.

Thank you.

 

MorganB
Content Leader

Why are The "Reports" not working? The reports are not coming up.

Hey there, tcalabrese4458.

 

Thanks for joining this thread. I want to make sure your client is able to access the reports center in their QuickBooks Online account.

 

As an initial troubleshooting step, I recommend your client clear their browser cache. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If the cache becomes too full, it can have the adverse effect and potentially cause viewing and performance errors within the system. Clearing it will force the system to refresh and remove anything preventing the reports from loading correctly. Here's how to get this done in Chrome for example:

 

1. Click the three vertical dots in the top right corner.
2. Select More Tools, then Clear Browsing Data.
3. Change the time range to All Time.
4. Only check Cached images and files.
5. Click Clear data.

 

This article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

 

That will do it! Your client will be able to view their reports in no time. I'm only a comment or post away if you have any other questions.

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