Why did my Cash Flow past amounts change?

Thank you for reaching out here in the Community, PhDiva83. Let me share some insights into why your Cash Flow report from the past changed in your QuickBooks Online (QBO).

The Cash flow report in QBO monitors money going in and out of your business. It uses historical data from your connected bank and debit card, including categorized and uncategorized transactions. One possible reason for the changes in cash flow from previous amounts is adjustments made to your financial records, such as corrections to earlier entries, which can impact historical data.

If no adjustments have been made to your cash flow, I suggest accessing your QBO account through a private browsing window to determine if it's a browser-related issue. You can use the following shortcut keys to access incognito mode:

• Safari: Shift + ⌘ + N
• Google Chrome: Press Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N

If this works, you can clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

Moreover, you can check out this article to explore different reports and projections for a clearer view of your current and future business finances: Use reports to track cash flow in QuickBooks Online.

Keep in touch if you have additional questions about your cash flow report. I'm always here to help. Have a great day.

Thank you so much RheaMaeH!  I tried the incognito mode in MS Edge (neat trick!) but that wasn't the problem.  

When I look in the Audit Log to find what may have happened that could have changed the cash flow amounts between the dates I observed the changes happening, I see only transactions for current things.  

Could changes to current bills or transactions change cash flow reported in the past?  It seems unlikely but I am still searching for what may have caused this.

I appreciate the time and effort you have dedicated to following the troubleshooting procedures recommended by my colleague, PhDiva83. Let me route you to the right direction of support channel to investigate this matter.

Changes in current transactions don't impact the cash flow reported in the past. Instead, it affects current reported cash flows. Since the troubleshooting steps didn't work, I'd suggest reaching out to our Support Team. They are equipped with the necessary resources for a screen-sharing session to further examine the cause of why you're currently experiencing this matter. 

I'll show you how you can reach them:

1. Go to the Help icon.
   
   
2. Select the Search tab and hit Contact Us.
   
   
3. Click the Ask about something else tab.
   
   
4. Key in your concern and hit Continue.
   
   
5. Choose a way to connect with us:
   
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

You can check out their support hours to determine their availability.

Our dedicated customer service team stands ready to assist you every step of the way, PhDiva83. If you have additional questions about managing your transactions, share them with me by commenting below. Keep safe!