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QuickBooks Team

Re: why quickbooks shuts down when i try to add new tab?

Thanks for joining this thread, @ReneeP.

 

I understand how important is your time is. Rest assured our engineering team is currently working to resolve this issue. For now, I suggest contacting our support team. This way, you'll be added to the list of affected users.

 

Once any updates become available, you'll be notified through your email.

 

To contact them:

  1. Click the (?) Help icon.
  2. Select Contact us.
  3. Type in the keyword.
  4. Click Let's talk.

We appreciate your patience while we're working on this. If you have other concerns, please feel free to post a reply in the comment section below. I'm always around to help. 

Level 2

Re: why quickbooks shuts down when i try to add new tab?

I have been having the same problem for approx 6 months - with regular responses saying "our engineers are working hard to solve this problem". Occasionally it works ok, but it is really frustrating. Come on Intuit - GET IT SORTED!!!

Highlighted
Moderator

Re: why quickbooks shuts down when i try to add new tab?

I get the points you're making, BruceL.

 

Our product engineers are always doing their best to fix this as soon as possible. We also want this issue resolved as much as you do. 

 

You'll receive an email once information is available.I'll also send a reply here to keep you informed of the progress for the investigation.

 

Let me know if you have other questions or suggestions. 

Level 1

Re: why quickbooks shuts down when i try to add new tab?

First off, I work in software development and the time it has taken to get this addressed is embarrassing for the profession.  Looks like it has been at least 3 months and maybe up to 6 months for a functionality which worked all the time to suddenly break.  Crash every time trying to open a new tab.  And lose all bookmarks.  Then have the bookmarks show up for a day or two (who knows, maybe opening new tabs was working but I've given up using that feature which is sad in and of itself), only to disappear again.  Please add me to the list and get this fixed, pronto.  Windows 10, QBO application v. 4.0.7.

Moderator

Re: why quickbooks shuts down when i try to add new tab?

Hello StuckInOhio,

 

To add your profile to the list of affected users, you'll need to contact our Customer Care Team. They'll send out emails about the issue anytime soon. These steps were also provided in the earlier response:

  1. Click the Help menu in the upper-right corner.
  2. Select Contact us and enter a short phrase about the issue such as "opening new tab stops working".
  3. Click Let's talk and choose how you want to reach them (phone or chat). 

Your patience is really appreciated while they work on it.

Level 1

Re: why quickbooks shuts down when i try to add new tab?

This is BS. You have had MONTHS to fix this. We are paying big bucks for software that doesn't work. And it's not software to put rabbit ears on a picture it's software to run businesses. You are COSTING US MONEY. Fix your mess. Why does it take months to do so? This is utterly unacceptable. You should all be out looking for jobs because you're not doing the one your already being paid to do.

Moderator

Re: why quickbooks shuts down when i try to add new tab?

Hi, Aggravated1.

 

This isn't the type of service we want you to experience. I have faced the same problems myself.

 

Right now, our engineers are all hands on deck working together for a fix to sort everything out with regards to this. Please know that this issue is being treated at utmost urgency. When we have more information about the status of this issue, we will update you. We will send the updates on your email address associated with your Intuit account.

 

I appreciate your patience and understanding as we continue working toward a resolution. As always, if you have any other concern about your QuickBooks Online account, please feel free to visit the Community again. I'm always here to help.

Level 1

Re: why quickbooks shuts down when i try to add new tab?

Rejoice! - this bug seems to have been fixed in the latest desktop app update 4.09.

Not sure why I was not automatically alerted but posting it here in case it can help others.

Best regards

Martyn

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