cancel
Showing results for 
Search instead for 
Did you mean: 
Super Explorer ***

Windows 10 upgrade crashing QuickBooks Enterprise 19

A client upgraded to Enterprise 19, then on Friday Microsoft forced the upgrade to Windows 10.  Now QB does not open.  I can get to the login screen sometimes but then it just hangs.  I noticed that there is an ODBC service for QB running and was wondering if this could be the issue.  I don't have that service on my laptop and QB works fine there.  The only other difference is that I did the Windows 10 upgrade before upgrading to Enterprise 19.  Has anyone else had this issue?

 

Thanks!

Solved
Best answer 01-29-2019

Accepted Solutions
Highlighted
QuickBooks Team

Re: Windows 10 upgrade crashing QuickBooks Enterprise 19

There's a tool in QuickBooks that helps identify the cause of this issue, dpic44.

 

The QuickBooks Install Diagnostic tool is designed to automatically recognize and fix the issues within the software. To use this, just follow these steps:

  1. Download the QuickBooks Install DiagnosticTool.
  2. Save the file to the local Desktop when you get prompted.
  3. Close any open programs and run the QBInstall Tool. It may take up to 20 minutes to complete, depending on your internet speed and computer's performance.
  4. Restart the computer after running the tool to ensure the components are properly updated.

If you're still unable to open QuickBooks, please proceed to solutions 2 to 5 in this article: QuickBooks Desktop won't open, has stopped working, or not responding. You can also check this article for more troubleshooting steps: Resolve Problems Opening QuickBooks Desktop or your Company File.

 

The ODBC is an application used to connect different programs together and share data from one program to another. Here's an article for more details: ODBC Driver FAQs.

 

Please let me know if you're able to open QuickBooks after trying out the steps. I'll be right here if you have questions.

View solution in original post

Super Explorer ***

Re: Windows 10 upgrade crashing QuickBooks Enterprise 19

@Anonymous, I finally got it all worked out. 

 

For anyone going through this I suggest the following things to try first.

  1. Change your power settings to best performance.  Once that happens it frees up valuable resources so that you can get to the root of the problem.
    Control Panel
    Hardware and Sound
    Power Options
    Create a power plan
    Select High Performance
    Save
  2. The culprit in the upgrade causing the disk to run at 100% is the defragmenter.  I wish I knew that before I completely reinstalled the OS.  The service is defragsvc.  You can stop the service and then set up a schedule to defragment your drive so that it only runs once a month (or whatever interval you choose).  Restart the service.  If you've already reset the computer back to default you will still have change the defragment settings if it running at 100%.

After reinstalling the OS I found out that I still had the folders, files and users for QB Enterprise 18 and 19.  I deleted the users and folders, rebooted, then reinstalled Enterprise 19.  I upgraded to Enterprise 19 a couple of weeks ago.  Why it doesn't remove the previous version, users and files I don't know.

 

All is good now.  The computer is running faster than it did before.

 

There was one other fix I applied but I don't know if it did anything, but it certainly isn't hurting anything.  I changed the value of the following registry key that affects memory leaks.

 

Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Ndu\

Right click on Start, select modify, change the value from 2 to 4.

 

View solution in original post

9 Comments
Highlighted
QuickBooks Team

Re: Windows 10 upgrade crashing QuickBooks Enterprise 19

There's a tool in QuickBooks that helps identify the cause of this issue, dpic44.

 

The QuickBooks Install Diagnostic tool is designed to automatically recognize and fix the issues within the software. To use this, just follow these steps:

  1. Download the QuickBooks Install DiagnosticTool.
  2. Save the file to the local Desktop when you get prompted.
  3. Close any open programs and run the QBInstall Tool. It may take up to 20 minutes to complete, depending on your internet speed and computer's performance.
  4. Restart the computer after running the tool to ensure the components are properly updated.

If you're still unable to open QuickBooks, please proceed to solutions 2 to 5 in this article: QuickBooks Desktop won't open, has stopped working, or not responding. You can also check this article for more troubleshooting steps: Resolve Problems Opening QuickBooks Desktop or your Company File.

 

The ODBC is an application used to connect different programs together and share data from one program to another. Here's an article for more details: ODBC Driver FAQs.

 

Please let me know if you're able to open QuickBooks after trying out the steps. I'll be right here if you have questions.

View solution in original post

Super Explorer ***

Re: Windows 10 upgrade crashing QuickBooks Enterprise 19

Looks like we have to completely uninstall QB.  Thanks for your help!

Anonymous
Not applicable

Re: Windows 10 upgrade crashing QuickBooks Enterprise 19

Hi, @dpic44.

 

Thanks for your response. Allow me to chime in the conversation.

 

Were you able to open QuickBooks now after installing it back? Let us know if you still continue encountering this issue so that we can help isolate this further.

 

That said, please don't hesitate to ask if you have other questions. Have a good one.

Super Explorer ***

Re: Windows 10 upgrade crashing QuickBooks Enterprise 19

Hi @Anonymous!

 

No, not yet.  I updated the bios, waiting to see if that helped.  It's been a total horror.  I can open the file on my laptop, just not on the main computer.  You gotta love Microsoft lol.  I'll let you know if it worked.

 

Do you know what FLEXQuarters.com Limited QuickBooks ODBC Driver is?  It may have something to do with this as well.

 

Thanks!

Anonymous
Not applicable

Re: Windows 10 upgrade crashing QuickBooks Enterprise 19

Thank you for the quick response, @dpic44.

 

The ODBC is an application that allows different programs to communicate and exchange data with each other. You'll need this if you're using third-party applications such as Microsoft Excel and other apps.

 

If you still can't open QuickBooks with a simple reinstall, we can try using the clean install for Windows. You can check out this article for details: https://quickbooks.intuit.com/community/Reports-and-accounting/Using-clean-install-for-Windows/m-p/2....

 

I'll be on the lookout for your reply if you need further help. 

Super Explorer ***

Re: Windows 10 upgrade crashing QuickBooks Enterprise 19

@Anonymous that's what I'm doing now.   A clean install seems to be the only option.  I'm spending way too much time with this lol.  Thanks for following up!

Anonymous
Not applicable

Re: Windows 10 upgrade crashing QuickBooks Enterprise 19

You're certainly welcome, @dpic44.

 

I understand this is a time-consuming process for you. The last thing you should have to worry about is getting a problem opening your QuickBooks.

 

Please don't hesitate to visit the Community again if you need anything else. I'm here to help however I can.

Super Explorer ***

Re: Windows 10 upgrade crashing QuickBooks Enterprise 19

@Anonymous, I finally got it all worked out. 

 

For anyone going through this I suggest the following things to try first.

  1. Change your power settings to best performance.  Once that happens it frees up valuable resources so that you can get to the root of the problem.
    Control Panel
    Hardware and Sound
    Power Options
    Create a power plan
    Select High Performance
    Save
  2. The culprit in the upgrade causing the disk to run at 100% is the defragmenter.  I wish I knew that before I completely reinstalled the OS.  The service is defragsvc.  You can stop the service and then set up a schedule to defragment your drive so that it only runs once a month (or whatever interval you choose).  Restart the service.  If you've already reset the computer back to default you will still have change the defragment settings if it running at 100%.

After reinstalling the OS I found out that I still had the folders, files and users for QB Enterprise 18 and 19.  I deleted the users and folders, rebooted, then reinstalled Enterprise 19.  I upgraded to Enterprise 19 a couple of weeks ago.  Why it doesn't remove the previous version, users and files I don't know.

 

All is good now.  The computer is running faster than it did before.

 

There was one other fix I applied but I don't know if it did anything, but it certainly isn't hurting anything.  I changed the value of the following registry key that affects memory leaks.

 

Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Ndu\

Right click on Start, select modify, change the value from 2 to 4.

 

View solution in original post

Anonymous
Not applicable

Re: Windows 10 upgrade crashing QuickBooks Enterprise 19

That's great, @dpic44!

 

It's amazing how you solve this on your own. Thank you for sharing the steps you've tried, this will be truly helpful to others as well.

 

Do visit us again in the Community if you need anything else. All the best.

Need to get in touch?

Contact us