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Level 1

Workforce access

How do I give access to new employees to Workforce? I spent 3 hours on a call with tech and still can't get it to work. Also, employees are very angry that they only see paystubs back to April 5, 2019, how do I get the others in there? I tried sending online, doesn't work.
27 Comments
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Level 1

Workforce access

NO ONE HAS HELP ME!

REALLY!

STILL WAITING HELLO

NEED SOMEONE TO CALLLLLLLLLLLLLLLLLLLLLLLLLLLL ME!

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QuickBooks Team

Workforce access

Hi there, flowerlover and Corpjet478.

 

I'll personally share your feedback with our Customer Support Team regarding the missed call back promises. We'll be able to take actions on improving our customer service.

 

Our engineers are still working for the permanent fix where customers are unable to change Workforce admin to invite employees and missing historical paystubs on the website.

 

Since you already contacted our Customer Support Team, you'll be receiving an email update once the issue is resolved.

 

Visit the us again if you need anything else with QuickBooks Workforce.

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Level 2

Workforce access

This is insane! Workforce should work for everyone and work in the same manner. Why should we have to call support to get on a 'list' to be notified when this is fixed? It should be fixed across the board for EVERYONE. I tired of messing with it and my clients are tired of not getting their pay stubs!

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Level 4

Workforce access

I've been denied access to the original thread that I started about this in ability to access workforce for the admin

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QuickBooks Team

Workforce access

Hello lancpay,

 

I'd like to verify, are you unable to change workforce admin to invite employees? If so, this is a reported case and our engineers are still investigating the case. Rest assured we will let you know whenever an update is available.

 

If not, I suggest contacting our Customer Care Support so we can check and investigate further. You can follow these steps to reach them.

  1. Go to (?) Help. Then, Contact Us.
  2. Enter your question in the What can we help you with? field. Then, Let's talk.
  3. Select Get a callback.

We're open Monday-Friday 6:00 AM-5:30 PM and Saturday 6:00 AM-2:30 PM, Pacific Time.

 

You can read more about QuickBooks Workforce in this article.

 

Please get back to me if you have other concerns about QuickBooks. I'd be around for you. Have a nice day.

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Level 4

Workforce access

No - in view my paycheck I was able to give a bookkeeper the ADMIN access to see ALL of the employees paystubs for review.

 

We have lost this ability with the new and unimproved workforce.

 

I had a lengthy post going that I and others have now been denied access to. WHY???

It was called Admin viewing of employee's paychecks in Workforce

 

There are many of us that are upset that we cannot give admin privileges to our bookkeepers.

 

Please ask the engineers if they are still trying to fix this AS PROMISED in the now deleted post.

 

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QuickBooks Team

Workforce access

Thanks for the clarification, @lancpay.

 

Our engineering team is diligently working to fix this as soon as possible. Rest assured, once this issue resolved, you'll be notified through your email.

 

In case you want to learn some tips on managing your employees, you can always check our Employees and payroll taxes page for reference.

 

We appreciate your patience while we're working to fix this. Contact us anytime if you have any other concerns about managing your employees. We're always here to help.

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Level 4

Workforce access

I have contacted them several times as have other users.  We have been told numerous times that this is being worked on.  Actually its been close to a year now.

The original thread addressing this issue has been blocked. WHY?  Does this mean we are being ignored and pushed out?

This must be fixed.  It was taken away and needs to be put back into place.

QuickBooks is well aware of the issue.

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QuickBooks Team

Workforce access

The workforce issue is of high-priority, @lancpay.

 

I've checked the investigation status about this issue, and it still in progress. I understand how accessing paystub is very important to you. Rest assured our Product Engineers are still working on the permanent resolution for this on-going concern. 

 

I'll make sure to take note of your feedback about this issue and inform you through this thread once this issue has been resolved.

 

Also, I'd suggest contacting our Payroll Support Team. They're available from 6 AM to 6 PM PT and they have the tools to look up your account's history. Once updates are released, it will applied directly to your account. You'll also received an email notification about it.

 

We appreciate your patience while we continue working on this. I'll be around if there's anything else you need.

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Level 4

Workforce access

Why was the original thread blocked????  To me and others it is telling us that QB is ignoring this until we give up.

THIS NEEDS TO BE FIXED!!!  My clients are upset so then I get upset!!!

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Level 4

Workforce access

PLUS - this is the same "copy and paste" stock answer that was always put in the last thread that was blocked!!!  We're not stupid - we know when its a pre-written answer.

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Level 2

Workforce access

PREACH IT lancpay!!!!

Maybe we all need to take our business elsewhere! QB was once a great program but when customer support cant give you an answer after a year then it's time to go elsewhere! They never should have 'tweaked' VMP. It was working just fine.  Oddly, I have some clients who have no problems with Intuit Workforce, others cannot access it at all. Makes no sense whatsoever.

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QuickBooks Team

Workforce access

Hello, @lancpay.

 

I want to ensure you get the support you need, so I'm going to stick with you until we're able to find a resolution to the issue. If you'd provide me with a bit of information so I can get the best solution. 

 

Could you tell me more about what QuickBooks product you're using? (QuickBooks Online, QuickBooks Desktop).

 

When you attempt to invite the employee to have access to Workforce, is there a specific error? 

 

I'll continue researching possible solutions based on the information that I currently have and will be looking for your reply. 

 

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Level 2

Workforce access

We are tired of getting the run around on this.

The issues my clients are having is:

1-Quick Books says invite has been sent but employee never receives it.

2-Quick Books does not give us the option to 'resend' invite.

3-If employee has changed emailed address, it won't let us send a invite to the new address.

4-IF they do receive the email inviting them to Workforce, when they try to set up account, it tells them no information is available.

Those are just four of the issues that come to mind regarding issues my clients are having.

I have called support, been added to 'the list' but I don't have any faith in 'the list'.

 

We just want this fixed and I believe I am speaking for everything who's having issues!

 

Don't fix what's not broken!!

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QuickBooks Team

Workforce access

Hello there, @laura01.

 

I've checked the investigation status about this issue, and it still in progress. Rest assured our engineers are already investigating the root cause of this unexpected hitch and are working to implement a solution. 

 

I'd recommend contacting our Customer Care Support. Let me show you how:

  1. Go to the Help icon.
  2. Select Contact Us.
  3. Enter Unable to Access Workforce in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose Start messaging or Get a callback.

This way, you'll be added to the list of affected users. Once added, you'll receive all available updates about this on-going investigation through your email.

 

I'll be here if you have other concerns. Have a good day!

Level 2

Workforce access

We're already on this list you mention. There's no sense in calling again to be added to something we're supposedly already on.

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Level 4

Workforce access

QB Accountant Desktop 2019 release R11P

 

I want admin access for my clients in-house bookkeepers.

 

Employee access and invites have been working just fine.

 

I need to be able to give ADMIN access to the in-house bookkeepers so that they can see ALL of the employees paystubs.  The inhouse staff should be able to see ALL of the paystubs at one time as they had been in VMP.

 

ADMIN access, this is what I am looking for.

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Level 4

Workforce access

ADMIN access, this is what I am looking for.

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QuickBooks Team

Workforce access

Hello, @lancpay.

 

This was already reported to our product engineers and they're now diligently working for a fix of this issue. As mentioned by my colleagues above, you'll automatically receive an email notification once a resolution or an update is released.

 

Also, you can check out our QuickBooks blog to stay current on the latest QuickBooks news and updates.

 

Click the Reply button if you have any other questions. I'm more than happy to help. Have a great day!

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Level 4

Workforce access

Still not fixed and now the employees are having issues .

 

Can't reinvite employees either.

 

This is junk.  Do you know how long the product engineers have been DILIGENTLY working on this issue???

HOW MUCH LONGER ENGINEER GURUS?????????????????

 

 

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QuickBooks Team

Workforce access

It looks like this is a duplicate post, lancpay. 

 

Let me route you to the thread where my colleague provided additional information about using Workforce. Click here to look into @Ryan_M reply. He also provided some updates. 

 

Thanks for your patience about this issue. 

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Level 4

Workforce access

Why is the link to View My Paycheck still suggested in "provide employees' W2's online"???  See screenshot attached.

 

How can there be so much confusion in software that we pay to use???

 

The link goes on to explain how to sign up for ViewMyPaycheck?

 

I have several clients that have employees who can't get workforce to work for them and can't view paystubs.

This is all such a mess!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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QuickBooks Team

Workforce access

Hi there again, lancpay.

 

I can see that you've posted again which is a duplicate to this post: QuickBooks Workforce

 

You can refer to it for more information. Thanks!

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Level 4

Workforce access

It is not a duplicate post.  The people in the other post are not the same people in this post.  The answers and replies are not the same except the "copy and paste" replies from the QB "experts".

 

The original people posting here were locked out.  Somehow I found a way back in but the others don't know what's going on.  How is this explained???

 

 

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