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Thanks for checking this with us, akbkpr.
We don't have a turn around time for the complete resolution for the issue about receipt forwarding in QuickBooks Online (QBO).
Since you've already reached out to our chat support regarding this, I assure you that updates will automatically apply to your QuickBooks Online once the fix is available.
In case you want to speak directly with a phone support, feel free to reach them by following the steps below:
You can check out this article for our most updated contact information: Support hours and types.
Learn how to email your expense receipts and bills to get them into QuickBooks Online through this article: Email receipts and bills to QuickBooks Online.
Drop me a reply if I can help you with anything else. Hope you have a good one.