Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Receipt forwarding used to work. Now I get an error email every time. Already chatted, they're "working on it" for several cases. Anyone know an ETA for QBO fixing this?

It started 2 or 3 weeks ago, I believe. I have gone in and switched receipt forwarding off and back on for myself and it did nothing. I am an admin. Again, it USED to work just fine
1 Comment
Moderator

Receipt forwarding used to work. Now I get an error email every time. Already chatted, they're "working on it" for several cases. Anyone know an ETA for QBO fixing this?

Thanks for checking this with us, akbkpr.

 

We don't have a turn around time for the complete resolution for the issue about receipt forwarding in QuickBooks Online (QBO).

 

Since you've already reached out to our chat support regarding this, I assure you that updates will automatically apply to your QuickBooks Online once the fix is available.

 

In case you want to speak directly with a phone support, feel free to reach them by following the steps below:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our most updated contact information: Support hours and types.

 

Learn how to email your expense receipts and bills to get them into QuickBooks Online through this article: Email receipts and bills to QuickBooks Online.

 

Drop me a reply if I can help you with anything else. Hope you have a good one.

Need to get in touch?

Contact us