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akbkpr
Level 1

Receipt forwarding used to work. Now I get an error email every time. Already chatted, they're "working on it" for several cases. Anyone know an ETA for QBO fixing this?

It started 2 or 3 weeks ago, I believe. I have gone in and switched receipt forwarding off and back on for myself and it did nothing. I am an admin. Again, it USED to work just fine
1 Comment 1
Charies_M
Moderator

Receipt forwarding used to work. Now I get an error email every time. Already chatted, they're "working on it" for several cases. Anyone know an ETA for QBO fixing this?

Thanks for checking this with us, akbkpr.

 

We don't have a turn around time for the complete resolution for the issue about receipt forwarding in QuickBooks Online (QBO).

 

Since you've already reached out to our chat support regarding this, I assure you that updates will automatically apply to your QuickBooks Online once the fix is available.

 

In case you want to speak directly with a phone support, feel free to reach them by following the steps below:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our most updated contact information: Support hours and types.

 

Learn how to email your expense receipts and bills to get them into QuickBooks Online through this article: Email receipts and bills to QuickBooks Online.

 

Drop me a reply if I can help you with anything else. Hope you have a good one.

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