Hi, Admin406.
Various issues can prevent receipts and payees from loading in the QuickBooks mobile app, such as app glitches or network connectivity problems. We can perform basic troubleshooting steps to fix the issues.
First, let's ensure you have a strong and stable Wi-fi or Cellular data connection. We can try switching between Wi-fi and Mobile data to see if the problem is with your network.
If the connection is stable, we can restart or refresh the app and your device to clear temporary bugs. Also, make sure you have the latest version of the QuickBooks app installed from the App Store or Google Play Store. Here's how:
iOS
- Go to Settings, then select General.
- Tap on iPhone Storage, and choose the QuickBooks Online app.
- Select Offload App.
- This action will free up storage space without removing the app's documents and data.
Android
- Go to Menu, then select More Options.
- Tap on Settings, then choose Refresh Data.
- Tap YES to confirm.
If you have followed the steps above and the issue persists, I recommend reaching out to our Live Support team to investigate why the receipts and payees are not loading. Here's how:
- Open your QuickBooks Mobile app.
- Head to the Help icon in the upper right of your screen in the Menu.
- Choose Articles and Support.
- Click the Contact Us option.
Please don't hesitate to get in touch if you have any other queries.
