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hupeoples
Level 1

Receive Payments shows credit that has already been applied

Background - I have transferred my quickbooks file from Windows to Mac back to Windows and now back to Mac...desktop version.

 

When I go to receive payments for F Troop Feeders it is showing a credit of $237.50.  That payment was applied back in April 2018.  The customer detail shows the correct balance and the AR summary report shows the correct balance for the customer.  I do not know how to get rid of the already applied credit.  Help please?

 

4 Comments
MadelynC
QuickBooks Team

Receive Payments shows credit that has already been applied

I’ll help you clear this credit, so everything remains accurate, @hupeoples.


There might be data issues within your company file that affects the program functionalities. Let me provide instructions to get rid of this behavior.


You can use the Verify Rebuild Data tool in QuickBooks Desktop for Mac. This helps scan your company file for errors or data issues while resolving them right away.


To do so:

 

  1. Go to the File menu, and then click on the option of Utilities.
  2. Select Rebuild Data, then select OK to close all windows.
  3. Follow the onscreen instruction to back up your data.
  4. When the tool finishes, select OK.
  5. Navigate to the File menu, then hover over Utilities.
  6. Click Verify Data and select Rebuild Now once QuickBooks finds an issue with your company file.

 

Please know that you'll need to log in to your Desktop account using the single-user mode when performing this process. It only takes minutes to complete. However, it will still depend on your company's file size.


I’d be happy to help if you have other payment concerns. Just drop a comment below, and I'll back to you as soon as I can. Take care!

hupeoples
Level 1

Receive Payments shows credit that has already been applied

Thank you @MadelynC for the info - I should have stated in first post that I have verified and rebuilt and the second verify said no issues.  But I still have the issue happening above. :) 

hupeoples
Level 1

Receive Payments shows credit that has already been applied

@MadelynC  Thank you so much - I should have stated in first post that I verfied (it found issues) so I rebuilt then I verified again and it found no issues.  I still have the original issue. 

 

The first time I went from Mac to PC I had to send file(s) to QB support to fix.  But I can't seem to find how to contact anyone to make that happen...fingers crossed you can help me :) 

MadelynC
QuickBooks Team

Receive Payments shows credit that has already been applied

Not to worry, I’ll definitely help you, @hupeoples. :)


Thanks for getting back. It seems you’ve been already performed some troubleshooting. I’ll guide you on how you can reach out to our Technical Support team.


You can utilize our contact feature within your QuickBooks account to connect with our representatives. They can furtherly check your company files to ensure everything is accurate and fixed. They’re able to stay with the whole process with you until it gets successful.


Here’s how to contact them:

 

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help, then click Contact Us.
  3. Enter a brief description of your issue, then choose to Get a callback.

 

You can also visit this article here to learn more about our hours of operations and contact options. 


Let me know if I can be an additional help. I’m always here for you.  Have a good rest!

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