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Level 1

Reconciliation Discrepancy

Hi - This is my first time posting so hope I am in the right area and hope my explanation makes sense. 

I accidentally deleted a credit card payment from my check register and then reentered it. It shows only once in my check register and in my credit card account and in my reconciliation window. However, when I went to reconcile the credit card account, even though the payment only showed up once, it left a discrepancy for that amount for which it did an adjustment. I looked at the discrepancy report and tried to zoom on the item but QB said it could not find it!  Nor can I find it anywhere. It seems QB did not totally delete the payment when I first deleted it and it's out there in limbo someplace! Is there any way I can find it? Has anyone else ever had this happen? I am using QB Desktop Pro 2019. Thanks.

1 Comment 1
QuickBooks Team

Reconciliation Discrepancy

Welcome and thank you for reaching out to us here on the Community page, @KacyJ


I'm here to share some insights about reconciling accounts in QuickBooks Desktop.


When recreating the credit card payment, make sure that the transaction's date is the same with accidentally deleted one. Incorrect date/s sometimes cause a discrepancy in the reconciliation. Also, if the deleted payment was already reconciled, you can manually clear the recreated payment from the register.


  1. Select Chart of Accounts from the Lists menu.
  2. Look for the account, then double-click it to open.
  3. Locate the payment, then go to the column.
  4. Clear the transaction from there.

Also, you can consider checking this article for additional reference about fixing reconciliation issues in QuickBooks Desktop.


Let me know if you have any other questions. I'm always here to help. Have a good day!

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