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Senior Contributor *

Reconciliation screen dupes don't permanently delete?

Hi,

I have some transactions from 2017 that won't go away. My CPA tried to do it last year and it didn't work. I tried to do it today and it still didn't work: Seems like it's still buggy to this day.

How do I delete these 2017 dupe transactions from showing up when I reconcile that I've been trying to delete (that just keeps popping back up)?

1 Comment
QuickBooks Team

Re: Reconciliation screen dupes don't permanently delete?

Hello there, @dylanh724.

 

I'd be glad to help you delete your 2017 transactions showing up on your reconciliation screen.

 

To delete the transactions successfully, you have to open each transaction. Once done, click on More on the transaction/s page, select Delete, then click on Yes to confirm the deletion. On the other hand, if the transactions are downloaded from the bank, make sure to Exclude them and not Add.

 

You can see attached screenshots for additional reference.

g6 open the transaction1.PNG

g6 to delete the transaction2.PNG

g6 confirm the deletion 3.PNG

 

To check if the transaction/s is successfully deleted, you can check the Audit Log.G6 AUDIT LOG ...PNG

 

If the same thing happens, I recommend getting in touch with our Support Team to check this further securely. To contact support, you may check it here: Contact the QuickBooks Online Customer Support team.

 

Please don't hesitate to add a post/comment below if you have any other reconciliation or banking concern. I'll be always here to help you!