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Good to see you here, @AinsleyA,
Let's make sure you're able to clear the credits showing on the reconciliation report. Normally this happens if reconciled transactions are modified and the system will tag them as unreconciled.
To check the transaction status and make sure it is tagged as reconciled, follow the steps below:
- Click the Gear icon.
- Tap Chart of Accounts.
- Find the account you want to review.
- From the Action column, click View register.
- Locate the entry from the list and make sure the status column (indicated by a check mark) show a code R (Reconciled).
- If it doesn't, click the field to change the reconcile status. A Blank status means the entry is not cleared or reconciled.
- Once done press Save. To give you an idea on how it looks like in QBO, see this screenshot:
If this is not the case, you can also check if the credits are duplicate entries of the reconciled transactions. This usually results from bank items not matched to the entries in QBO.
Using the Add option and creating a transaction manually inside QBO will cause duplicate posting in the register. See Step 2 of the linked article to learn more about categorizing bank transactions: Categorize and match online bank transactions in QuickBooks Online
To give you more ideas and insights on how to work with the banking feature in QuickBooks, see the following resources:
Update me on what happens after reviewing the entries. I want to make sure this is resolved and I'll be right here if you need further help. Have a lovely day!
