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Experienced Member

Record a vendor refund in QuickBooks Desktop Not Working

I have followed all of the instructions regarding Record a vendor refund in QuickBooks Desktop.  However, when it comes to linking the deposit to the credit, i cant go any further.  There is no check box to perform #2 below.

Link the deposit to the Bill Credit:

  1. From the Vendors menu, select Pay Bills.
  2. Check the Deposit that matches the Vendor check amount.
  3. Select Set Credits and apply the Bill Credit you created earlier then click Done.
  4. Click Pay Selected Bills > Done.

 Please help.

Thank you.

Solved
Best answer 05-22-2019

Accepted Solutions
QuickBooks Team

Re: Record a vendor refund in QuickBooks Desktop Not Working

It's good to see you again, Alan!

 

I'm happy to know that I was able to address your concern about recording a vendor refund.

 

Please know that the Community has your back, and I'd be glad to help if you ever need further assistance. Cheering you to continued success!

4 Comments
QuickBooks Team

Re: Record a vendor refund in QuickBooks Desktop Not Working

Hello there, @alanlucia.

 

I'd be glad to walk you through the steps so you'll be able to successfully record a vendor refund. To get started, let's make sure that when recording a deposit you select Accounts Payable account.

 

First off, let's record a deposit of the vendor check. Here's how:

 

  1. Go to the Banking menu, select Make Deposits.
  2. Click OK if the windows appear.
  3. In the Received from drop-down, choose the vendor who sent the refund.
  4. Make sure to select Accounts Payable account in the From Account drop-down.
  5. Hit Save & Close.

Then, record a Bill Credit for the refunded amount.

 

  1. Go to the Vendors menu, select Enter Bills.
  2. Select the Credit radio button.
  3. Enter the Vendor name.
  4. In the Expenses tab, enter the Account on the original bill.
  5. In the Amount column, enter the appropriate amount.
  6. Click Save & Close.

Lastly, follow the steps you've provided on linking deposit to the bill credit.

2.PNG

 

After following the steps above, I'm confident that the deposit will show in the Pay Bills window.

 

That's it! In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help.

 

Don't hesitate to let me know if you have other concerns with QuickBooks Desktop. I'll be around if you need any help.

Experienced Member

Re: Record a vendor refund in QuickBooks Desktop Not Working

Mark,

It worked perfectly.  Thank you very much!

Alan

QuickBooks Team

Re: Record a vendor refund in QuickBooks Desktop Not Working

It's good to see you again, Alan!

 

I'm happy to know that I was able to address your concern about recording a vendor refund.

 

Please know that the Community has your back, and I'd be glad to help if you ever need further assistance. Cheering you to continued success!

Established Community Backer ***

Re: Record a vendor refund in QuickBooks Desktop Not Working

There is no 'checkbox' - the wording just means: "verify that the amount shown is correct"