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Level 1


I have been trying to renew for over 2 hours, bounced between 3 people with the final person dropping and getting disconnected. I am now starting the process all over. It shouldn't be this hard!! 

1 Comment 1
QuickBooks Team


This isn't the kind of service we want you to experience, @bmerdoc.


I'll share some information about subscription renewal. You can renew or reactivate your account from the settings. Let me guide you how.


  1. Go to Gear at the top.
  2. Select Account and Settings.
  3. From the Billing & Subscription tab, choose QuickBooks.
  4. Click Renew to the right of Subscription Status


Just make sure to enter your correct payment information next to the Payment Method. Learn more about your subscription in this article: Manage billing, payment, and subscription info in QuickBooks Online.


If you still need help from our phone representative, here's how to reach out:


  1. Go to Help at the top.
  2. Select Contact Us at the bottom.
  3. Enter "renew account" in the field, then tap Continue.
  4. Click either Chat with us or Have us call you.


If you need help with other tasks in QBO, browse this link here to go to our general topics with articles. Look for responses that fit your concern.


I'll be here if you still have follow-up questions or concerns. Don't hesitate to reply anytime. Take care and have a wonderful rest of the week.

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