Before we do, I'd like to ask for more information about the issue at hand. This way, I can lend you a hand and resolve it for you.
if you wish to proceed with contacting our Technical Support team, follow the steps below:
Log in to your QuickBooks Online (QBO) company.
Click the Help menu.
Select Contact us.
I'll also suggest you visit this page if you have other questions about QBO: Get started with QuickBooks Online. It's a list of links for sub-topics, which will then open a different page with links to articles related to the sub-topic you selected.
Direct other questions you may have in the comments below. I'll be sure to get back to you.