Restoring file from 2009 version

Hi there, Cadsatellite.

Let me share some details on how we can retrieve the file. 

Both QuickBooks Desktop 2009 and 2015 are no longer supported that is why repair tools don't work. Also, once the file is restored to a higher version, we're unable to open it on the lower ones. Unless you have a backup copy and restore it on the original version.

What I can suggest is reaching out to our QuickBooks Data Services team. Send your file to them and they'll fix it for you.

Leave a comment below if you need more help. Stay safe and healthy!

@Cadsatellite 

Install the trial license of QBD 2020 to open it. If the same error persists, your file is damaged. You may consider purchasing a 3rd party file repair service. 

I'm having somewhat of a similar issue.  We had QB desktop 2009 running on windows 7 backing up files only to USB.  We've purchased QB 2020 and a new windows 10 machine.  while installing the new desktop version I go to my backup and start the restoration.  When it gets to the login screen it says i don't have an account setup but i called the 1-800 number and the automated system recognizes my phone number.  I've tried resetting the password and even with that it says there is not account.  

@DelawareCityM 

I am not sure you are able to convert your 2009 company file directly on QBD 2020 in one jump. You may need to convert it on the trial license of QBD 2015 as the stepping stone.

I reinstalled 2009 Contractor premier on new Windows 10 PC. Made USB and CD_r backups from other PC. neither will restore on new computer ???????

Thanks for joining us here today, @rayrae.

I'll share the steps on how to fix the error when restoring your backup file. Before you open a file or restore a backup, ensure to display hidden files and folders or search for files using Windows. Let me guide you how.

For Windows 10:

1. On your Desktop or System Tray, select the folder icon to open File Explorer.
2. Hit the View tab and then Hidden Items.

For Windows 8.1/ 8:

1. On your keyboard press Windows+E to open File Explorer.
2. Tap the View tab and click File extensions and Hidden items.

After displaying the hidden files and folders, restore your data file again. Check out this article for details: Restore a backup of your company file.

I'm also attaching this link here if you need help with other tasks in QBDT. It has topics with articles that'll guide you along the way.

Feel free to let me know if you still have questions or concerns with restoring your backup file. I'm more than willing to assist you further. Take care and have a wonderful day ahead.

My file is not damaged just trying to reload QB2009 on a new computer.  If I send my file can it be made to work anyway?

Hi there, garbhead.

If your company file isn't damaged, we highly recommend that you purchase and upgrade to the latest versions of QuickBooks. We can't give you any guarantee that QuickBooks 2009 version will still work since it's no longer supported.

You'll need to gradually upgrade your company file from 2009 to 2012 and then to 2019. Also, the trial links for unsupported versions of QuickBooks are no longer available.

I recommend that you reach out to our customer support team. They can help you get those links and will walk you though the bridging process.

Here's how:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact us.
4. Then, type your concern about updating 2009 company file.
5. Select Continue and choose to either you Chat with an expert or Get a callback.

I've also included this article for more information about the needed upgrade: QuickBooks Desktop service discontinuation policy and upgrade information.

Let me know if you still have questions or clarifications about our desktop products. I'll be here to answer them. Have a nice day ahead!

@garbhead 

Which Windows OS do you run on your new machine?