If adding a new user to QB Pro or Premier, you are given the option to "add this user to my QuickBookslicense", and of course the "explain" link doesn't work.
What is the result of NOT checking the box - and what would be the purpose of that user?
hi @ cpv ,
I don't recall there is any checkbox as you have mentioned in QuickBooks 2017-2019. Would you mind to share the screenshot?
I appreciate the details and the screenshots, cpv.
The Add this user to my QuickBooks license box will only appear if you've already reach the number of user license seats.
If you mark this option, it will allow you to purchase another user licence without reaching out to our phone support team.
You can also use this article for reference: Add a User License to your QuickBooks software.
As for the Explain hyperlink, it's possible your data is damaged or the release version of your QuickBooks needs to be updated. You can follow this article to update the release version: Update to the Latest Release of QuickBooks Desktop.
If the same thing happens, we can do the Verify and Rebuild process to get fix any data-integrity issues.
You can always leave a reply if you have more questions.
hi @cpv ,
As additional notes, you can still create another user access without purchasing additional seats, as long that user may logging in not in the same time. as yours.