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roseroscoe44
Level 2

ReturnAuthorization

When we tell our customers to return the product, 99.9% of the time we take the product back and ship them a replacement order.  I want to be able to issue a return authorization and send to customer.  there will be no credit and the RA will be zero dollars.  I'm trying to figure out a work around to track these returns.  Any suggestions.

Solved
Best answer November 28, 2020

Best Answers
JamesDuanT
Moderator

ReturnAuthorization

We don't have a return authorization template that we can send to your customer, roseroscoe44.

 

Instead, we can create a credit memo if the customer only want a replacement of the paid items. Here's how:

  1. Click the + New button and select Credit memo.
  2. Enter the details of the returned items.
  3. Click Save and close

You can apply the credit memo once you recreate another invoice to the customer. You can use these links for reference:

If the customer wants a refund to the paid amount and return the items, you can create a refund receipt. Here's a link for reference: Record a customer refund in QuickBooks Online.

 

Let us know if you have additional queries regarding the returned items.

View solution in original post

1 Comment 1
JamesDuanT
Moderator

ReturnAuthorization

We don't have a return authorization template that we can send to your customer, roseroscoe44.

 

Instead, we can create a credit memo if the customer only want a replacement of the paid items. Here's how:

  1. Click the + New button and select Credit memo.
  2. Enter the details of the returned items.
  3. Click Save and close

You can apply the credit memo once you recreate another invoice to the customer. You can use these links for reference:

If the customer wants a refund to the paid amount and return the items, you can create a refund receipt. Here's a link for reference: Record a customer refund in QuickBooks Online.

 

Let us know if you have additional queries regarding the returned items.

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