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Level 1

returned deposit on invoice but balance remains.

using QB Online Essentials

Transaction history:

customer was invoiced the full amount and paid 50% cash deposit.  Deposit was recorded. Cash deposit was returned to customer due to unacceptable goods.

1) do i record the refund and record the balance of the invoice under "bad dept"


I'm sure I void the transaction altogether, as there was never any 'actual' cash deposit in the bank, however, our company is out of pocket for the cost of goods sold - so here is the next question:

2) Can the Costs of Good sold be written off as damaged? If so, how would this be done. 


I hope I've explained this ok. Thank you very much for your help.


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