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boxdropmarksvill
Level 1

Running credit card transactions thru QB online app w/ Bluetooth reader. It says, Error occurred. Pls try again. It repeats when tried again. Answers?

 
1 Comment 1
Maybelle_S
QuickBooks Team

Running credit card transactions thru QB online app w/ Bluetooth reader. It says, Error occurred. Pls try again. It repeats when tried again. Answers?

I can help you sort this out, @boxdropmarksvill.

 

To isolate the issue, we can disconnect and reconnect the card reader. Here's how:

 

For Green GoPayment:

  1. From the menu, select Settings.
  2. Click Card Readers, and then choose the card reader to disconnect.
  3. Select the Redear Actions drop-down arrow, and then click Forget Reader.
  4. Reconnect the reader.

For Blue GoPayment:

  1. Select More, and then click Hardware.
  2. Click Card Redears, and then choose the card reader you want to disconnect.
  3. Select the Redear Actions drop-down arrow, and then click Forget Reader.
  4. Reconnect the reader.

Also, make sure that the Bluetooth is on.

 

If the same thing happens, you can follow steps 3 and using this link: Fix issues with the GoPayment and QuickBooks mobile app card reader.

 

As always, feel free to read the topics from our help articles in case you need tips and related links while working with QuickBooks in the future.

 

Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!

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