Let's check if this is a browser-related issue, @ginjin24.
You can start troubleshooting by using an incognito window and upload your receipts from there. If the program responds smoothly, you can go back to your regular browser and clear its cache. This is performed to avoid getting the same error in the future. If it's not working, you can use another supported browser.
Here are the shortcut keys to access a private browser:
- Google Chrome: Ctrl + Shift + N
- Safari: ⌘ + Option + P
- Internet Explorer & Mozilla Firefox: Ctrl + Shift + P
In addition, I've include this article to know more about managing your receipts: Should I keep my receipts in QuickBooks?
Moreover, you can refer to this article for the important schedule for taxes and updates related to COVID-19: QuickBooks Self-Employed annual tax guide.
I'll be here if you have other concerns or if you have questions about QuickBooks. Take care.
