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Level 1

Script error when opening QB desktop 2017 Premier

Suddenly Script Error "" pop-up from today. Same situation on 3 different PC.  Confirmed QB is updated as latest. 

Level 14

Script error when opening QB desktop 2017 Premier

Level 4

Script error when opening QB desktop 2017 Premier

In QuickBooks on the menu bar click HELP>Internet Connection Setup>Next>Advanced Connection Setting>Security (tab)>Restricted Sites>Sites.  In the "Add this website to the zone:" paste or type  Click Add>Close>OK>Done.


Logoff QuickBooks and then log back in.  The script error message will no longer appear.


This can be used for all script error messages.  I have encountered several.  They all seem to be connected to "User Experience Enhancement" (aka User Tracking) that are not functioning correctly. Blocking them does not affect the software....other than to block some pop-up ads Intuit may try to send. 


You can answer YES or NO to get past the script error message if you are not bothered by it and do not want to take the above action.  It does not affect QuickBooks one way or the other.


Script error when opening QB desktop 2017 Premier

Hello @eriw,


Currently, we have an on-going issue where users like you received a script error message upon opening your program.


Rest assured that we've already informed our engineering team and they're in all hands working to fix this as soon as possible.


In the meantime, you may want to consider following the detailed steps in the article shared by @Fiat Lux - ASIA for further troubleshooting steps.


Even so, I'd recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all available updates about this investigation through your email. To do so:

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.

We appreciate your patience as we're working on this. Please let me know in the comment section down below if you have any other questions.

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