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ThomaStudios
Level 3

Script error

Two or three days ago I started getting an error box at launch and exit using QB Pro 2016.  I can dismiss it and go about my work, but it keeps reappearing.  See below.

Screen Shot 2019-11-29 at 8.47.09 AM.png

 

Any suggestions?

 

J D Thomas ThomaStudios

 

31 Comments 31
plung
Level 6
Adrian_A
Moderator

Script error

I have a solution for this, J D Thomas.

 

This error persists once a web-page prevents you from opening QuickBooks from a different site since the program's default browser is Internet Explorer. Let's configure your browser's settings.

 

Please follow the steps below:

  1. Open Internet Explorer.
  2. Click the Gear icon located at the right part.
  3. Select Internet Options.
  4. Go to the Security tab
  5. Click the Trusted Sites () options, and then click the Sites button.
  6. Enter *.intuit.com.
  7. Click Add.

 

Afterward, let's make sure that you turn-off the Show Live Community option on your program. Here's how:

 

  1. From the Edit menu, select Preferences.
  2. Go to the Desktop View tab.
  3. Unchecked Show Live Community.
  4. Click OK.

 

I'm just a a clicks away if you have other concerns.

ThomaStudios
Level 3

Script error

Hi Adrian,

 

Thanks for the suggestions.  I did add .intuit.com to the trusted sites, but the error persists on launch.  Going to Preferences > Desktop View I could NOT find anything labeled Show Live Community.  Am I missing something, or does this option not exist in QB Pro 2016?

 

J D Thomas ThomaStudios

 

Catherine_B
QuickBooks Team

Script error

The option to add Intuit as one of your trusted sites is applicable to all versions of QuickBooks, ThomaStudios. 

 

I appreciate that you've done the steps provided by my colleagues. I can see that after them you still get the same thing. I suggest reaching out to our Phone Support Team. We'll look into your QuickBooks version and will do more advance troubleshooting steps. 

 

Here's how: 

  1. Go to the Help menu and select QuickBooks Desktop Help
  2. Click the Contact us link.
  3. Enter a brief description that you're the error prompts persists in showing up after the troubleshooting steps. 
  4. Click Continue
  5. Choose to Talk to a Specialist or Message an Agent

Please let me know if there's anything else that we can help you with. 

ThomaStudios
Level 3

Script error

I wasn't referring to adding intuit to trusted sites; what I was referencing was that I have no option to deselect Show Live Community.

 

J D Thomas ThomaStudios

 

ThomaStudios
Level 3

Script error

Well, I know where this is going to go if I contact Intuit.  They will tell me right away that 2016 Pro is no longer supported and tell me to upgrade.  Not gonna happen.

 

I uninstalled QB, reinstalled 2016, error is gone.

 

J D Thomas ThomaStudios

 

NFern
Level 4

Script error

In QuickBooks on the menu bar click HELP>Internet Connection Setup>Next>Advanced Connection Setting>Security (tab)>Restricted Sites>Sites. In the "Add this website to the zone:" paste or type url address the error message is complaining about, such as uxfabric.intuitcdn.net, as an example. Click Add>Close>OK>Done.

 

Logoff QuickBooks and then log back in. The script error message will no longer appear.

This can be used for all script error messages when opening QuickBooks. I have encountered several. They all seem to be connected to "User Experience Enhancement" (aka User Tracking) that are not functioning correctly. Blocking them does not affect the software....other than to block some pop-up ads Intuit may try to send.

 

You can answer YES or NO to get past the script error message if you are not bothered by it and do not want to take the above action. It does not affect QuickBooks one way or the other.

wademeister
Level 1

Script error

Thanks, NFern! I was sick and tired of having to click 'No', every time the script for https://nexus.ensighten.com/intuit... ran, when I would login! By the way, I'm running Desktop Premier 2018.

boed1
Level 2

Script error

I'm getting the same issue.   Added it to my trusted sites - added the same domains to trusted and even turned off protected mode in IE - my guess is https://cdn.optimizely.com/js/[removed].js and https://intuitmarket.intuit.com/fsg/js/globalajaxhandler.js are offline and so you can't do anything until they put them back - please let me know if I'm wrong.

Sarah Bl
QuickBooks Team

Script error

Hello, @boed1, Thank you for bringing your QuickBooks questions to the Community.

 

I'm not able to see if the sites are offline or not.

 

I recommended reaching out to your IT professionals. They can make adjustments to the security of the computer (firewall, windows security, trusted sites. etc.).

 

Please know I'm always here lending a helping hand — cheers to a safe and productive week ahead.

NFern
Level 4

Script error

boed1, add cdn.optimizely.com and intuitmarket.intuit.com to the Restricted Sites not Trusted Sites (see my work-around above).

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-script-error/01/435608/highligh...

boed1
Level 2

Script error

Thanks - again, I have already added all of these to my trusted sites.

I've disabled script error notification in IE

I've turned off IE protection.

SAVED those settings

 

Rebooted my computer - QB still having this issue.


This occurred after the lated 2012 R16 update.  Worked fine before.   

 

Having this issue on 3 different computers with different versions of windows since the issue - tried installing QB from scratch on a new computer with R16 integrated not patched after the fact - same issue.   Added the trusted sites, turned off notification, disabled script notification - rebooted - still the same issue.   All subdomains allowed used the * classification so root and others of that domain are permitted.    I don't believe R16 works with IE properly anymore - I believe that is the source of the issue as when I go to download on the new computer it says my browser is outdated - yet I have the latest IE & chrome on my computer.

boed1
Level 2

Script error

I am an IT professional - I consult for very large companies on IT projects when their internal staff can't handle the issue.  As I stated I've already adjusted the security settings.

AlexV
QuickBooks Team

Script error

Thank you so much for performing the steps mentioned on this thread, boed1.

 

I'd like you to check this article: Script error in QuickBooks Desktop. This will give you additional workarounds to resolve this error.

 

Also, please contact our Customer Support Team if this issue persists. They'll investigate this to check why you encountered this error. Let's follow the steps shared by Catherine_B in reaching out to them.

 

Please comment again if you need further assistance with this.

boed1
Level 2

Script error

If this solves an issue with your product, is there a reason it says access denied when clicking on that link?

boed1
Level 2

Script error

Thanks - tested all of the above but still no luck.   I called tech support and they think the latest patch is what broke it and suggested we purchase a new version.   What a great way to get your customers to upgrade to a new product (like Sage).

Royce657
Level 1

Script error

"Purchase a new version".  Tech support is the Intuit official "Department of Scammers".  I will not let them touch a computer.  First thing they do is make themselves an Admin, turn off all security, then don't have a clue on how to turn it back on after they have been unable to fix the problem.  I don't even try them anymore.

 

I have the same problem with R12 of Quickbooks Pro 2019. The latest update broke something.  Script errors every time I open a company file.  No fix available from what I can tell.

Rose-A
Moderator

Script error

Hello, Royce657.

 

I'm here to ensure you'll be able to open your QuickBooks company file.

 

Script errors in QuickBooks occur when the commands can not be executed correctly due to some program issues. You can try configuring your Internet Explorer (IE). Before that, let's check the Internet Explorer's compatibility view and make it the default browser:

 

  1. In Internet Explorer, select the Gear icon at the top right.
  2. Select Tools and select Compatibility View settings.
  3. On the Compatibility View settings screen, check the Display all websites in Compatibility View box.
  4. Click Close.

Once done, follow the steps below to configure the browser:

 

  1. Open your Internet Explorer.
  2. From the Command Bar, select Tools.
  3. Select Internet Options, then select the Security tab.
  4. Click Trusted Sites, and click on Sites.
  5. In the Add, this website to the zone field, enter *.intuit.com and click on Add.
  6. In the Trusted sites window, uncheck Require server verification.
  7. Close the Trusted sites window, and uncheck Enable Protected Mode.
  8. Close the browser.

We can configure also your firewall security settings for Desktop. This is to make sure that internet access will go through without any problems.

 

If you're still getting the script errors, let's follow other solutions outlined in these articles:

 

Update QuickBooks Desktop to the latest release

Solutions for when QuickBooks stops working

 

Please get back to me if you continue to get the same results so I can look further into this. I'll stick around to help you out.

Royce657
Level 1

Script error

This is an example of what I don't like about Quickbooks support. 

First, you want me to make an obsolete browser, with who knows what security holes, my "Default Browser".  That is a frequent suggestion from support, and I have never known it to fix a  problem.

Then you give me a bunch of links and suggestions, all of which have been tried before and non of them work.  (Read all the other messages in this thread.)

 

Finally, I think I have a fix for now,  as I found a setting in Edit>Preferences>General (My Preferences tab) "Turn off pop-up messages for products and services".  I have no idea how long it has been there, but it in this case, I was able to close and restart Quickbooks without the  error.  I sometimes wonder if support KNOWS that would have fixed it, but will not post it because it turns off the annoying ads.   I realize it might come back, as I always click the don't show the message when the ads popup.

Emperor_Crusher
Level 1

Script error

I absolutely agree. IE is an obsolete browser and Intuit is providing security issues by continuing to use it along with broken scripts or scripts that access sites that are no longer functional for whatever reason. If a hacker was to appropriate one of these sites in some way and cause their own scripts to run as a redirection, Intuit themselves would be liable for great security breaches and millions or billions in damages. Unfortunately, it make take a hacker and team of determined attorneys to make Intuit change their unwise and unsecure practices. Or perhaps someone could provide a proof of concept attack and that would cause Intuit to make changes.

 

And, Royce657, I've already selected "turn popup messages off" and the error I get still occurs. I believe that is because my error message going to h.online-metrix.net is not for popup message purposes, but instead for gathering data on my usage and reporting it back to the mothership. I'm trying a previous solution to add it to restricted sites in IE settings to see if that resolves the issue. I'm using QB Desktop Pro 2020.

danjg
Level 1

Script error

Thanks for posting.  Did not work for me.  Dan.

Paul1967
Level 1

Script error

Great job!!  The solution worked and all of the steps were there!!!  Most of the time a step or two are left out.  Thanks a lot for your help!!!

sfranklin977
Level 1

Script error

QB Suppor has always been inadequate in resolving any issues. The first thing they want you to do is run that stupid QB File Doctor. Heck, 90% of their support staff are hired without ANY KNOWLEDGE of computers. I was talking to one fo their support staff and they had no idea what I meant by "formatting a hard drive". 

GBITGlenn
Level 1

Script error

comment moved.

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