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Security Certificate

I am currently working within QB online version and want to move my accounting down to my desktop version, QB Pro 2014.  I've tried to follow all the suggestions and tutorials, but I cannot get my desktop version to generate the security certificate that is required between IE version 11, using Active X and my desktop.  Anyone else having this issue?  How can I get my desktop to open the security certificate window?

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Re: Security Certificate

Sending good vibes to you, teamloyal.

I'd be delighted to help you generate the security certificate in QuickBooks Desktop.


You can follow the step-by-step process below to manually add your QuickBooks Desktop Security Certificate if it doesn't populate automatically after exporting from QuickBooks Online. Please be reminded that this may not work since QuickBooks Desktop Pro 2014 is no longer supported.


Step 1. Locate the file:


  1. Right-click the QuickBooks icon on your Desktop and select Properties.
  2. On the Shortcut tab, select Open File Location, then OK.

Step 2. Install the Certificate:


  1. On the File Location window, look for the Application file (.exe file), then right-click and select Properties. The Application file Properties window opens.
  2. Select the Digital Signatures tab and choose one of the entries in the Signature list field. Select Details.
  3. On the Digital Signature Details window, select View Certificate. The Certificate window opens.
  4. Under the General tab, on the Certificate window, select Install Certificate.
  5. On the Certificate Import Wizard welcome screen, ensure that the Store Location is on Current User, then Next.
  6. On the Certificate Store window, Windows already selected the certificate store based on the type of certificate. Select Next, then Finish.
  7. You will be prompted that the import was successful, select OK.

You can get detailed information in this article: Add QuickBooks Desktop Security Certificate manually.


If you're still unable to get the security certificate, you can try to generate it using our QuickBooks Desktop trial links:


Also, you may find this article helpful: System requirements for QuickBooks 2019 and Enterprise Solutions 19.0.


As always, you can reach out to our customer care agents if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further.


  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Click Contact us.
  3. In order to route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you.

Please let me know how it goes or if you ran into a different situation by leaving a reply below. I'll zip right back to you.

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