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Self employed mobile app failed to load data store. Cannot log in.

Self employed mobile app failed to load data store for transaction. Cannot log in.

 

When trying to log into the self employed mobile app, a message pops up saying fails to load data store. And I cannot log in now.

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Moderator

Re: Self employed mobile app failed to load data store. Cannot log in.

Thanks for reaching out to the Community, @Datadrivenx71.

 

I checked if there's an ongoing issue about this but there isn't currently one. That said, let's perform some troubleshooting steps that can help us fix this.

 

To start, try clearing the app's cache to remove all the data and make it like a fresh install. Here's how:

 

  1. Go to the Settings to get to the Apps & notifications
  2. Tap  See all(x) apps and select the it.
  3. Hit Clear Cache.

 

Once done, log in to QuickBooks Self-Employed (QBSE) again to double-check. If the issue persists, let's reset the app to remove all unnecessary data. This can be done by going to Help and choosing Reset App Data.

 

If you're getting the same results, try to uninstall and reinstall the app. Here's how:

 

  1. Drag the app from the Applications folder to the Trash.
  2. To completely remove the app, go to Finder and choose Empty Trash.

 

To reinstall it, consider checking out this article for the detailed steps: QuickBooks App for Windows and Mac: General support.

 

I want to make sure everything is taken care of, so let me know if you have any other issues or concerns. I'll be here to help. I hope to hear from you soon.

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