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Join nowDuring the day as I do things, I just mark it to be emailed later & at the end of the day, I just send a batch. Now, every time I try to do that, it shuts qb down & nothing gets sent. It's going to be so time consuming having to email each thing separately. I'm on Desktop Premier 2020.
Thanks for the details, @windylou.
I understand how convenient it is for you to batch email your invoices and purchase orders to your customers. Let's perform some steps to help fix the issue you're getting so you can get back up and running.
First, let's update your QuickBooks Desktop (QBDT) either manually or automatically to keep your software up-to-date with the latest features and fixes.
To do a manual update, here's how:
Once completed, close and reopen QBDT to refresh the system and ensure to apply all the updates.
On the other hand, if you'll want to do an automatic update, browse the Set up automatic updates section of this link for the detailed steps on how.
Then, let's batch email your invoices and purchase orders again. If the same thing happens, I suggest running the QuickBooks Tool Hub. This can help us fix some common QBDT issues such as the following:
For the best experience, I recommend using the Tool Hub on Windows 10, 64-bit. Once ready, here's how to proceed:
Once done, choose the Program Problems tab under Step 2 of this article to continue the troubleshooting steps.
You can customize your invoices and purchase orders to make them more appealing and professional-looking.
Also, you'll want to run the Open Invoices report to keep track of all the unpaid invoices and statement charges, with totals for each customer, and when they're due. Just go to the Reports menu, and then select the Customers and Receivables tab.
If you'd like to personalize your reports, you can customize them to pull up the desired info and formats. You also have the option to memorize them to save the customization settings for easy access.
Please let me know if you need more help with managing your sales forms or anything else related to QuickBooks. Take care and have a great day.
Thanks for the help, but nothing worked. I already have ToolHub, didn't fix it. I've updated my PC &QB, didn't fix it. I've already wasted half a day on this and it's not looking like I'm going to be able to repair it without contacting support, which I hate to have to do.
Thanks for performing the steps provided above and taking a further step to address the issue, @windylou.
Although you've already mentioned that you don't want to contact our phone support, I'd still recommend reaching out to them. This way, they can take a closer look at your company and determine the cause of the issue. Also, they can provide additional troubleshooting steps that will help you get your task done in QuickBooks.
Here's how you can reach out to them:
Please be advised, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.
To ensure that we address your concerns on time, you can check out our support hours.
I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.
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