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Level 2

Sending emails to customers

I've chatted with a few agents online and they have been unable to resolve my problem.

 

When you bring up the customer list in QBO, if there is an email associated to that customer there is a small email icon next to the customer name.  When I click that email icon, it opens up my personal Comcast / Xfinity email account to generate the outgoing email.  However,  I want to change this so that it opens up my Gmail account but cannot figure out how to make this change.

Solved
Best answer 06-24-2019

Accepted Solutions
QuickBooks Team

Re: Sending emails to customers

Hi @Emit Retaw,

 

Let me provide you an insight with regards to your question.

 

It appears you already selected your Comcast email account as the default that the system uses to send emails. With that said, your computer has saved it as the default email app for you.

 

We can still try to change your default email app, which will depend on the type of computer you have. Check this article for Windows 10, while this other article is for Apple systems.

 

I'd suggest contacting your computer manufacturer for further assistance, in case you're still having problems changing your default email app.

 

Let me know if you have any other questions by leaving a comment below. I'll get you back as soon as I can.

View solution in original post

2 Comments
QuickBooks Team

Re: Sending emails to customers

Hi @Emit Retaw,

 

Let me provide you an insight with regards to your question.

 

It appears you already selected your Comcast email account as the default that the system uses to send emails. With that said, your computer has saved it as the default email app for you.

 

We can still try to change your default email app, which will depend on the type of computer you have. Check this article for Windows 10, while this other article is for Apple systems.

 

I'd suggest contacting your computer manufacturer for further assistance, in case you're still having problems changing your default email app.

 

Let me know if you have any other questions by leaving a comment below. I'll get you back as soon as I can.

View solution in original post

Level 2

Re: Sending emails to customers

Ryan, thank you so much, you set me on the right track and I have finally solved the problem.  I thought it was a QBO issue but you were correct, it was more due to my setting stored on my browser.  

 

In case anyone else has this problem, to correct it I opened up Chrome, clicked on the three dots in the upper right hand corner.  Then selected settings, advanced, site settings, handlers.  Clear those out, then open up Gmail.  select the gray diamond in the URL box and allow Gmail to be the default.

 

Again, thank you so much for your help!

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