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xty415
Level 1

Serial numbers disappearing

I had a customer order 200 items that have serial numbers. I input the serial numbers each as their own line item and after saving the invoice almost half of the serial number lines disappeared! I input the information again, saved, and printed the invoice only to find that the printed invoice was again missing serial number line! Anyone else have this kind of issue. Please help! Thank you in advance!

 

1 Comment
ZackE
QuickBooks Team

Serial numbers disappearing

Thanks for joining the Community, xty415. I'll help you with this problem on your invoices.
 

Initially, I'd recommend accessing a different company file and creating a test invoice with a couple/few line items, then trying to save it and separately print a copy out like you did before to see if the same results are present. If you're not encountering missing line items upon saving the record and printing it in this way, you'll want to return to your original company file and perform a verify and rebuild to check for possible data damage.


Here's how:

  • Verify your data

1. In the menu bar at the top, go to File, Utilities, then Verify Data.
2. If an issue is found, click Rebuild Now. Hit OK if no problems are detected.
 

  • Rebuild your data

1. Return to the File drop-down menu and move your cursor over Utilities again.
2. In the list of utilities, select Rebuild Data.
3. Follow the prompts to save a backup.
4. Once your backup is finished, the Rebuild Data utility will begin fixing problems located during the verify process.
5. Press OK when you see a Rebuild has completed message.
 

Once all steps have been completed, you can recreate the invoice (or a test one, if you'd prefer) to confirm if the issue has been resolved.
 

Here's a resource about verifying and rebuilding company files which you may find useful: Verify & Rebuild Data in QuickBooks Desktop
 

Let me know how this works. I'll be here to help if you have any other questions. Enjoy the rest of your day!

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