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Established Member

Service Charge of $40

This is news to me.  Why was I charged an additional $40 on top of the $4/employee?

1 Comment

Re: Service Charge of $40

Hi, Janicetate.


Thanks for joining the Community. I'm here to share some insights about the fee.

The $40 could be for your monthly payroll subscription fee on top of the $4 per employee. To make sure you're able to get the detailed billing of your account, I suggest following these steps:


  1. Log in to
  2. Go to the Setup tab.
  3. Click on the Billing Information link under the Billing and Service section.

Since your concern involves disclosure of personal information, I recommend contacting our Payroll Support Team.


Here's how to get in contact with them:


From there, one of our payroll specialists will be able to pull up your account in a secure environment and provide further information about the charge.


Please let me know if you have any other concerns. I'm always around to help. Have a great day.