Hello, Danny. Let’s team up to ensure that your transactions are imported correctly.
Before moving forward, could you clarify exactly where you’re noticing the transactions without shipping costs? Are you viewing them in QuickBooks Online (QBO) or within the eBay application?
Now, if you're seeing this issue within QBO or using the eBay Connector by Intuit, I suggest performing some troubleshooting steps to check if it might be related to your browser. First, ensure your browser is supported, as older versions can sometimes cause problems. After that, log in using a private or incognito window. This can help avoid any issues caused by cached data or cookies.
For continued issues, restart your browser and add Intuit as a trusted site in your browser settings.
Alternatively, if you’re using a different connector, I suggest contacting their support team for further assistance. They’ll be able to help you resolve the issue directly.
For follow-up questions about managing your app transactions, comment below.
