Welcome to the Community, @uservickie-keepinkle.
To check if this is a browser-related issue (cache and cookies), try signing into your QuickBooks Online (QBO) using a private browser (incognito).
Once logged in, try to set up your QuickBooks Cash account. If you haven't already, sign up for QuickBooks Payments and QuickBooks Cash. If you're approved, you get a QuickBooks Cash account. You'll get your QuickBooks Debit Card in the mail within 3-5 business days.
After that, you can now connect a bank account to QuickBooks Cash. Check out this article and proceed to Step 2-4 for further guidance: Use your QuickBooks Cash account.
For more information about QuickBooks Cash accounts, please visit this article: Learn more about QuickBooks Cash accounts and the Cash Flow menu.
If you have any additional issues or concerns, please don't hesitate to leave a comment below. I'll be more than willing to help. Have a good one!
That didn't work. It is very frustrating that I have money being kept from me because this system is not working properly. My accountant has even called and spent several hours on here and still no fix to the issue.
Thanks for keeping us posted about this, uservickie-keepinkle.
We appreciate you for trying the troubleshooting steps provided by FritzF and contacting our support. Aside from those troubleshooting steps, I might have an idea on how to get rid of the error.
Error 571 usually occurs if the consent or confirmation page was closed, or the pop-up blocker is active that prevents you from completing the setup.
I'd recommend disabling the pop-up blocker on your browser. You can use this link for reference: Why doesn't anything happen when I select a button or link?
Let us know how this goes so we can review what else we can do to get your QuickBooks Cash working.
We want this fixed as much as you do, Uservickie-keepinkle.
I know you've reached out to us already. However, I suggest getting in touch with our live support again. This way, it'll be investigated further. Here's how:
Once it's fixed, you can connect the QuickBooks Cash account without any issues.
Don't hesitate to visit the Community if you have other concerns. We're right here to help you. Keep safe!