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uservickie-keepinkle
Level 1

Should I do something different so that I don't keep getting a 571 code and it tells me my Quickbooks Cash is not connected. How can I fix this

Where do I go to connect with Quickbooks Cash so that I don't get an error code 571
5 Comments 5
FritzF
Moderator

Should I do something different so that I don't keep getting a 571 code and it tells me my Quickbooks Cash is not connected. How can I fix this

Welcome to the Community, @uservickie-keepinkle.

 

To check if this is a browser-related issue (cache and cookies), try signing into your QuickBooks Online (QBO) using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once logged in, try to set up your QuickBooks Cash account. If you haven't already, sign up for QuickBooks Payments and QuickBooks Cash. If you're approved, you get a QuickBooks Cash account. You'll get your QuickBooks Debit Card in the mail within 3-5 business days.

 

After that, you can now connect a bank account to QuickBooks Cash. Check out this article and proceed to Step 2-4 for further guidance: Use your QuickBooks Cash account.

 

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For more information about QuickBooks Cash accounts, please visit this article: Learn more about QuickBooks Cash accounts and the Cash Flow menu.

 

If you have any additional issues or concerns, please don't hesitate to leave a comment below. I'll be more than willing to help. Have a good one!

uservickie-keepinkle
Level 1

Should I do something different so that I don't keep getting a 571 code and it tells me my Quickbooks Cash is not connected. How can I fix this

That didn't work.  It is very frustrating that I have money being kept from me because this system is not working properly. My accountant has even called and spent several hours on here and still no fix to the issue.

JamesDuanT
Moderator

Should I do something different so that I don't keep getting a 571 code and it tells me my Quickbooks Cash is not connected. How can I fix this

Thanks for keeping us posted about this, uservickie-keepinkle.

 

We appreciate you for trying the troubleshooting steps provided by FritzF and contacting our support. Aside from those troubleshooting steps, I might have an idea on how to get rid of the error.

 

Error 571 usually occurs if the consent or confirmation page was closed, or the pop-up blocker is active that prevents you from completing the setup. 

 

I'd recommend disabling the pop-up blocker on your browser. You can use this link for reference: Why doesn't anything happen when I select a button or link?

 

Let us know how this goes so we can review what else we can do to get your QuickBooks Cash working.

uservickie-keepinkle
Level 1

Should I do something different so that I don't keep getting a 571 code and it tells me my Quickbooks Cash is not connected. How can I fix this

i cant seem to resolve this issue

Kristine Mae
QuickBooks Team

Should I do something different so that I don't keep getting a 571 code and it tells me my Quickbooks Cash is not connected. How can I fix this

We want this fixed as much as you do, Uservickie-keepinkle.

 

I know you've reached out to us already. However, I suggest getting in touch with our live support again. This way, it'll be investigated further. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Talk to a human.
  3. Enter "Error 571" in the Type something field.
  4. Click I still need a human.
  5. Select Contact us.
  6. Choose between Chat or Callback

Once it's fixed, you can connect the QuickBooks Cash account without any issues.

 

Don't hesitate to visit the Community if you have other concerns. We're right here to help you. Keep safe!

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