Hello dianaakaccounting!
Good to know that you cleared your browser's cache. Let me assist you and share some details on how we can resolve this issue about creating a check.
I suggest you use a different and updated browser. This can help in fixing unusual behavior in QuickBooks Online. Here is the list of supported browsers:
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer
- Microsoft Edge: version 75 or newer
- Safari: version 12 or newer (Mac only)
If this behavior persists, I suggest you reach out to our Support Team so they can further investigate it. You can follow these steps:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Create check".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
Here's an article you can check: Print a check in QuickBooks Online. This will explain how to set up and print the checks in QuickBooks Online.
If you'd like to know more about creating transactions, please let me know and I'll gladly lay down some details for you again. Need to finish a specific task in QuickBooks? Let me know and I'll work with you.
