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Community Contributor *

Slow only in employee file?

Hi all,

Just recently, my Quickbooks (Enterprise v.19) is super slow every morning, for a good 3-4 hours, only in the employee files. I can't even edit an employee without it taking 10-15 minutes, forget running payroll. 

Everything else runs just fine. Any suggestions?

Thank you.

11 Comments
QuickBooks Team

Re: Slow only in employee file?

Great to see you here in the Community, @pwoodward

 

Let's perform some steps to get your employee file working.

 

Here are the possible reasons your employee file is getting slower than what is needed: 

  • The program's performance decreases as the size of the company file increases.
  • The employee lists are approaching the list limits. 
  • The Employee Center has custom-sorted name lists.

 

To start with, let's make sure the software is updated to the latest release if you're using the CD version. There isn't a need to update the program if you've downloaded it from the internet. Then, you can create a backup of your company file to protect any data loss. 

 

After that, you can run the Condense Data utility to reduce the size of your company file.

 

The maximum number of employee names you can enter in the software is more than 100,000. To learn more about the list limits, you can check out this article: Maximum Number of List Entries.

 

To check the list size, you can press Ctrl+1 on your keyboard on the Employee Center. Then, review the File Size in the File Information section of the window. Please see the screenshot below for your reference. 

 

ProductInfo.PNG

 

Here's how to remove your custom-sorted name list:

  1. Go to the Employees menu at the top. 
  2. Select Employee CenterEmployeeCenter1.PNG
  3. To the left of the Name column, ensure there is no diamond column.EmployeeCenter2.PNG
  4. If there is a diamond column, click the diamond to remove it. 
  5. Close the center and reopen it.

 

Once done, you can edit your employees' information and create paychecks for them. 

 

If you're still getting the same issue, I recommend following the other solutions through this helpful article: Resolve QuickBooks Desktop Performance Issues

 

The steps above will help you get back in running your payroll, @pwoodward

 

Stay in touch with me if you have other concerns. I'll be around to help.

Community Contributor *

Re: Slow only in employee file?

I have only 320 employee names, so I am not anywhere near the list limit.  I see the file size is listed as 898732 but I have no idea what that means. 

QuickBooks Team

Re: Slow only in employee file?

Hello there, @pwoodward.


There have been reports of users experiencing issues when accessing the Employee Center. Our engineering team is currently working to resolve this.


I want to ensure you're updated on the progress, so I suggest reaching out to our Technical Support Team. Our specialists can add your company to the list of affected users and receive email notifications as soon as they're available.

 

  1. Open your company file to view the contact details.
  2. Go to the Help menu and choose Ask Intuit.
  3. On the pop-up, scroll down and click on the Contact us link.
  4. Type in the issue/topic in the field box, then click Search.
  5. Select how you want to connect with us: Message an Agent or We’ll call you.
  6. Make sure to provide this investigation number to expedite the process: INV-24741.

For any updates related to this issue, I’ll let you know by adding the details on this thread.


I appreciate your patience while we’re working on the permanent solution. Let me know if you further questions about QuickBooks. I’ll jump right back in to answer them.

 

Community Contributor *

Re: Slow only in employee file?

I do not have an "Ask Intuit" under the help menu. Actually I am not sure what you mean by "View the contact details".

QuickBooks Team

Re: Slow only in employee file?

Hello @pwoodward,

 

You have another option to contact our support team to be added to the list. Let me guide you how.

 

Since the Ask Intuit option is not available on your QuickBooks, you can either press F1 on your keyboard. Or choose Support from the Help menu.

 

Our QuickBooks Support team can add you to the list of affected users mentioned by my colleague above. This allows you to receive email updates about the progress of the investigation and the resolution that our engineers have come up with.

 

Here’s how:

  1. On your QuickBooks account, press F1 on your keyboard.
  2. Type in a keyword, then press Enter.
  3. Click on Contact Us.

If you prefer to get the contact details through the Support page, kindly follow these steps:

  1. Click on Help from the menu bar.
  2. Choose Support.
  3. Click on the Contact Us link.

We appreciate your patience while we’re fixing this for you. If you need help with anything else, you can always leave a comment below.

Established Member

Re: Slow only in employee file?

Has there been any progress with this problem?  My company has also been experiencing this issue.  Thanks!

Established Member

Re: Slow only in employee file?

Has there been any progress with this issue?  My company is experiencing similar problems.  Thanks!

QuickBooks Team

Re: Slow only in employee file?

Hi there, @Slinging Brick.

 

Thanks for posting your question here in the Community. Let me share an update about the Employee Center issue in QuickBooks Desktop (QBDT). 

 

I've checked the investigation status about this issue, and it still in progress. Our engineers are currently investigating the root cause of this unexpected hitch and are working to implement a solution. 

 

In the meantime, I recommend contacting our QuickBooks Desktop Support Team so they can add you to our notification list of affected users to receive live email updates about this issue. Once you're with our customer support, please inform them to add you to the investigation number INV-24741.

 

Here's how to contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

While we're continuing to work on resolving this issue, you can export the list via IFF if you'd like to view your Employee List as a workaround. To do this, you can check this article for the detailed steps: Export or import Intuit Interchange Format (.IIF) files

 

I appreciate your patience as we work through this. Please know that you're always welcome to post if you have any other concerns related to QuickBooks. I'll be around to help you out. Have a good one! 

Established Member

Re: Slow only in employee file?

Anything more on this?  I'm experiencing the same issues.  Sometimes when I click on an employee it takes minutes to open up their info.  I only have 60 employees.  Literally every screen change.  I can tell my computer is being taxied when in payroll and employee data.  

Established Member

Re: Slow only in employee file?

Any update to this issue?  I've been having the same issue for the last couple months.  Many times when I go into the employee info area the software locks up for minutes and it's creating many delays on how long it takes to do a basic payroll function.

Moderator

Re: Slow only in employee file?

I know how program issues really affect your daily payroll activities, Tim.

 

This is still investigated by our engineers to find the root cause. Once this is all set, they'll provide a permanent fix through product updates.

 

For now, exporting and importing a .IIF file for employee list is our only workaround.

 

I'd also recommend updating the QuickBooks release version from time to time. Our engineers will include the fixes for the issues through it.

 

Your patience is much appreciated as we get to the bottom of this.