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TidalCreekCoop
Level 1

Some of my employees have noticed that their PTO accrued is no longer showing up in their Paystub report. Is this a glitch in the new format?

 
1 Comment
JaneD
Moderator

Some of my employees have noticed that their PTO accrued is no longer showing up in their Paystub report. Is this a glitch in the new format?

Good day, TidalCreekCoop.

 

If you're referring to QuickBooks Workforce, let's make sure the time off policy on the employee's profile has been added correctly. Let me show you how.

 

To add a paid time off policy, follow the steps below:

  1. On the employee's profile page, click on the pencil icon in the Pay section.
  2. Click on the pencil icon under How much do you pay (employee's name).
  3. Mark to select Paid time off and enter the information.
  4. Once you're done, click on OK and then Done.

For further guidance, refer to this article that will help you out: Set up time off policy in Online Payroll.

 

Otherwise, I recommend reaching out to our Workforce Support Team if the policy is already added to the employee's profile. 

 

Here's the link to start a chat session with them: QuickBooks Workforce.

 

That should get you in touch with one of our experts. Please let me know if you have any concerns. I'll be here to keep helping.

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