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Good day, TidalCreekCoop.
If you're referring to QuickBooks Workforce, let's make sure the time off policy on the employee's profile has been added correctly. Let me show you how.
To add a paid time off policy, follow the steps below:
For further guidance, refer to this article that will help you out: Set up time off policy in Online Payroll.
Otherwise, I recommend reaching out to our Workforce Support Team if the policy is already added to the employee's profile.
Here's the link to start a chat session with them: QuickBooks Workforce.
That should get you in touch with one of our experts. Please let me know if you have any concerns. I'll be here to keep helping.