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info1468
Level 1

Sorry, we can't update your account. Please wait a few hours and try updating again (9999)

9999
1 Comment 1
Rubielyn_J
QuickBooks Team

Sorry, we can't update your account. Please wait a few hours and try updating again (9999)

 

I'm here to share some information about the error you're getting in QuickBooks Online (QBO), @info1468.

 

This has been reported as an ongoing issue with the investigation number INV-53888. Our Product Engineers are diligently working to get it fixed as soon as possible.

 

While we don't have a firm timeline as to when this investigation will be resolved, I encourage you to contact our Phone Support team so they can add your company details to the list of affected users. This way, we can immediately notify you once the issue has been fixed and provide you the resolution.

 

Here's how: 

  1. Sign in to your QuickBooks Online account.
  2. Go to the Help (?) menu at the top right.
  3. Enter your concern, and then choose Let's talk.
  4. Click Contact Us to connect with a live support agent.
  5. Choose Start a chat or Get a callback to connect with us.

Additionally, I'll be adding this resource if you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Community help articles.

 

Thanks for your understanding and patience while we look into this. Let me know in the comment section if you have any follow-up questions. Stay safe and good day.

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