Speak to a live person

Hi @rogerawilliams19,

I am working on your other post https://quickbooks.intuit.com/learn-support/en-us/other-questions/speak-to-a-live-person/01/425879#M... which I believe is a duplicate.

Hope you can respond to me on that thread so we can work with your concern together. Thanks!

Can you please call me back, or give me a number to call you  ?

You can get a callback through the Help icon, @Spepper.

First, can you share some additional info about your concern? In the meantime, you can browse our QuickBooks help articles. It covers the most common questions about the program and provides the steps to find and use the available features.

On the other hand, here’s how to contact our Customer Care Team:

1. Click the Help icon.
2. Select Contact US on the pop-up. 
3. From the How can we help? field, enter your question.
4. Choose Continue. 
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

You can also refer to this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types.

The Community always has your back and would also be happy to help with your questions as well. I’m just a few clicks away should you need anything. 

I HOPE SO ALSO.  THIS HAS BEEN VERY FRUSTRATING TO ME.

If you need to call me, my # is [removed]

Hi there, JudyCook1951.

May I ask what's your concern with QuickBooks so that I can assist you further? I'm always here to help you.

This isn't what I'm expecting you to have in QuickBooks. And, I can see that to call your number is more convenient so we can help you directly. Due to COVID-19, we have limited expert support staff and reduced our support hours. However, you have the option to contact us through chat and callback requests.

Here's how to contact them:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

7. Select how you want to contact them and fill in the information.

Please refer to this article for some tutorials about the use of the different features in QuickBooks Online: QuickBooks Tutorials.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

I have been waiting to chat with a "live person" at QuickBooks Online for the past couple of hours.  The message reads "Help is on the way - We'll be with you in 5 minutes."  Thinking something is wrong, I've now tried this three times in two hours (which may be part of the problem).  There is no indication that a person will ever show up and I know you close at 6pm PDT (it's now 5:23pm).  I really need to get in touch with someone on an issue I cannot resolve through endless internet searches and other searches on your boards (I've tried that).  I usually work when you are closed so am trying to get a live person while you are open.

I see it is now impossible (I guess?) to call and chat is the only option.  (You also indicate in your chat area in QBO that I should receive an "email confirmation" --- I've received nothing.)  

How are we supposed to get tech support when we cannot reach you?  This is exceptionally frustrating.

ISSUE:  Cannot add users.  Users are added, invites sent.  When they go to login they get the same message: "Your user is not associated with any company."  This is NOT TRUE since we created their user in in OUR COMPANY and everything matches (email address/login identical).  Having been trying to fix this on our own for weeks - finally gave up and have been venturing into the black hole of QuickBooks tech support hoping for an answer.  Sorry to sound cynical .... but I'm sure many can identify with this black hole...... IS ANYBODY IN HERE??

I appreciate your time posting here, tahoeblue08.

Our support hours for QuickBooks Online is reduced to 6 AM-6 PM PT Monday-Friday. You'll want to check this article for more information: Support hours and types.

With regard to the error your user encountered, do they have an account with QuickBooks? After they click the “Let’s go!” link in the email, it will take them to a sign in or account creation page. They need to sign in or enter info to create a new account. 

You can find the instructions here: Add, delete, or change user access.

If they're getting the same result, please have them do some basic troubleshooting steps to see if the browser is causing the issue.

Here's what to do:

1. Go to the email and right-click the Let's go! link, and select Copy Link Address.
2. Open the browser you use for QuickBooks Online and go to the File menu and select New Incognito Window or New Private Window.
3. Right-click the address field, then select Paste. This pastes the invite link you copied from the email. Press Enter. The link should take you to a sign-in page.
4. Sign in with the user ID for QuickBooks Online.

Otherwise, delete and invite the user again.

Please let me know if this helps the user access your account. I'll be around to help. 

Thank you!  For one of our users, the incognito option worked!  Waiting to see if it does for the other user ... thanks again!

Hello - I thought I had responded to this already but am responding (possibly again).  The incognito suggestion worked for at least one of our users - thank you!  Waiting to hear from other user.  Appreciate the response!

yes it just doesnt let me log in

[Phone number removed] gus

Hello there, tavo13.

Have you tried the troubleshooting steps shared by RenjolynC? I suggest giving it a try.

If you've tried it yet you're still unable to log in, I recommend reaching out to our Phone Support. We have designated agents that can take a look at your account and investigate the issue further.

Here's how you can contact them:

1. From the ? Help icon, click Contact Us.
2. Enter, I need help in verifying my member's account number.
3. Click Let's talk.
4. From there, select how you'll want to get in touch with one of our Phone agents.

Feel free to get back to me if there's anything that I can help. Keep safe!

I need to talk to someone about a reporting issue that I cannot find the answer to.

Please call me at [phone number removed]

Hi there, @bchaccess.

For your reporting issue, can you please provide us more detailed information about what you've encountered in your report? In that way, we can provide you an accurate solution that helps you fix your concern.

You can follow these steps on how to contact our QuickBooks Support:

1. Go to the Help icon.
2. Click the Contact Us button.
3. Enter your concern in the field, then hit Let's talk.
4. Select either Start a chat or Get a call.
5. Fill up all the information needed.
6. Click Submit or Confirm my call.

Please know that if you're using the Plus, Essentials, or Simple Start QuickBooks, the support hours are from 6:00 AM - 6:00 PM, Monday to Friday. Then 6:00 AM - 3:00 PM on Saturday. However, if you're using the Advanced version, you can contact us any time on any day.

I've also added an article that helps you customize, memorize, and print your report:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online
• Memorize reports in QuickBooks Online

Please know that I'm always around here in the Community to help. Keep safe, and have a great day.

I Need Help With My Card

Hello there, @sequoiaa16.

May I know what specific help you need with your card? Sharing any details can help me answer and guide how we can resolve it.

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

Just tag my name in the comment section and I'll get back to you as soon as I can. Have a great day.

I work at laquntina inn and my check is going on my turbo card trying to see when will it be posted

Hello there, P7sexy.

If your Turbo Card account is connected to QuickBooks Online, we usually download the latest available transactions every night around 10 PM PT. If you're unable to see the cleared check yet, you can manually update your bank. 

Here's how: 

1. Go to the Banking or Transactions menu. 
2. From the Banking tab, select the bank account to update.
3. At the upper-right, select Update.

You can also get in touch with your bank to check the status of the checks. For more details in handling your bank feeds, you can click here. 

Let me know if you have other questions. Take care and have a great day!

Stimulus payment

Thanks for joining this thread, @Khovden99.
 
For me to provide the best resolution for you, can you please provide additional information about the Stimulus payment? Any additional information is appreciated as this can help us narrow things down
 
In the meantime, I want to ensure you get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated to the software. Visit our QuickBooks Support page for your reference.
 
If there's anything else I can do for you, let me know by commenting below. I'd be happy to further assist you. Have a great day.

Lost my intuit trying to get my stimulus check 

Thanks for joining the thread, @Vlewis5024.

I want to make sure we're on the same page. 

Do you mean you lost the Intuit support while getting the stimulus check? If so, I recommend reaching out to them again. Just verify your account, and they can already see your previous case. This way, you don't need to explain your concern again. 

However, if you're referring to something else, I appreciate it if you can share additional details. By doing so, I can provide the necessary steps to help you. 

Additionally, I'll be adding this resource if you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Community help articles.

Feel free to leave a comment down below. I'll make sure to get back to you as quickly as I can. Have a pleasant day.

I have been trying to get in touch with some about my cards. I have 2 accounts and dont know how to get in to one of them. And would like to put everything on one card. How can I do this?