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phil48
Level 1

Speak to live representative

i want to speak to a live representative
6 Comments 6
BettyJaneB
QuickBooks Team

Speak to live representative

I'm happy to see you here in the Community, @phil48.

 

You've got me here to assist you with any QuickBooks concern. If you could please provide me with some more details for what you were experiencing, I would be happy to take a look and help get it taken care of.

 

On the other hand, we've recently updated our customer care experience. The best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

 

Please see the steps and snips below for your reference:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

contact us1.PNGContact us2.PNG

 

Also, I have here a link that you can visit about some help articles that contains information on how to navigate QBO and fix its common errors: Get started with QuickBooks Online.

 

Get back to me if there's anything else that I can assist you with. Have a lovely day!

jv64
Level 1

Speak to live representative

HI my payroll update will not download

 

Catherine_B
QuickBooks Team

Speak to live representative

Hello jv64, 

 

Are you using the QuickBooks Online Payroll or QuickBooks Desktop Payroll version? This information will help me give you the correct details in updating your payroll. 

 

If you're using QuickBooks Online, you'll want to try logging in to a private (incognito) browser to check if updates made into your payroll information were changed. If so, you can go back to the main browser and clear the cache. Other supported browsers will also help you identify if the issue you're experiencing is a browser-related one. 

 

QuickBooks Desktop Payroll, on the other hand, you can refer to the Fix Error When Updating Desktop or Payroll article to help you troubleshoot the possible errors you're getting and then update the payroll tax table again. 

 

Any additional information about your concern is much appreciated. Thanks in advance. As always, you can post your reply here. Take care!

RonHamaty
Level 1

Speak to live representative

Please call me and help straighten out my password issues.

Just_me
Level 10

Speak to live representative

@RonHamaty   No one here can, nor will call you.  WE are mostly QB users, just like you. 

 

You have to take the proper steps to REQUEST a callback or chat.  

 

You can also use the Search bar at the top of ANY page, here in the community, to find answers to most questions.   In doing so, I found a link that may be of help.  If I'm wrong, feel free to use that search bar.  

 

https://quickbooks.intuit.com/learn-support/en-us/account-management/forgot-password-not-able-to-res...

jamessuhay
Level 1

Speak to live representative

i can't log into my quickbooks account.  Can someone please call me.  I keep getting routed in circles.

James Suhay 248-318-3894

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