It's my top priority that you get the QuickBooks assistance you need, @userschwerinj1.
Can you share more details on how the call went regarding your concern? I'll do everything I can to take up where Eladio left off.
Should you prefer to speak with someone over the phone, the steps below will help you get in touch with our Phone and Chat Support Teams:
Click the (?) Help icon in the upper right-hand corner of the Dashboard.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click I still need a human.
Select Contact Us to connect with our live support.
Choose Send a message or Get a callback.
These instructions are also available from our guide on contacting QuickBooks Online Support for your convenience. Please let the agent know that you spoke with Eladio. This way, they can check the notes of the previous call to speed on the matter.