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aral4665
Level 2

speaking with a live person

How can I speak to a live person about my QB for Mas 2020?    I need support and help but the chat does not work.

1 Comment 1
DivinaMercy_N
QuickBooks Team

speaking with a live person

Help has arrived, @aral4665.

 

You can connect to our technical support team via a browser. Let me guide you on the process:

  1. Head to the Contact support page at this link.
  2. Choose QuickBooks Desktop Mac
  3. Click on Search for something else and enter a brief description of your concern in the search box.
  4. Hit Search.
  5. Select Start a Message.


If the same thing happens, you can open the support page link using a private browser. There are times when the cache and cookies in your browser may be corrupted which leads to navigation issues. The following are the shortcut keys you can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If this works, clear your regular browser cache. This is to remove the damaged and corrupted files.

 

You might also want to visit this wonderful guide to browse topics that can help you with your QuickBooks tasks. To get started head to the QuickBooks for Mac user's guide

 

Feel free to post here again if you need further assistance accessing your QuickBooks program. I'll be around to help. Have a good one.

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