Special characters (umlauts) in outlook desktop messages

Seb3 · ‎February 05, 2020

Hello,

I am using QuickBooks Desktop 2017 and whenever I am sending invoices by email through Outlook, all european characters with accents used in Quickbook Email Templates are converted to umlauts in the resulting outlook email (see screenshot below). This started only a few months ago.

Current settings:

Windows 10
QuickBooks Desktop 2017
Outlook 2019 Desktop

Any idea how to fix this?

Cheers!

Seb3 · ‎February 05, 2020

Hello,

Downgrading my Office suite is not an option but you are correct, the problem started around the time I upgraded to Office 2019.

Meanwhile, I found a solution : Because QuickBooks defaults to HTML messages, one needs to convert the special characters to their decimal or html equivalent. For those of you who are not familiar with html, here is a reference.

Cheers!

View solution in original post

ShiellaGraceA · ‎February 05, 2020

Hi @Seb3,

QuickBooks 2017 version requires Outlook versions 2010 or 2016. You can consider downgrading your Outlook version to meet the software compatibility of the program. Just visit the Microsoft website for the steps.

Once done, try sending a test invoice to your other email and check if the character still converted.

I've added these articles for your reference:

I appreciate you joining the Community today. Please reach out anytime if you have other questions. I'll be around to help. Take care.

Seb3 · ‎February 05, 2020

Hello,

Downgrading my Office suite is not an option but you are correct, the problem started around the time I upgraded to Office 2019.

Meanwhile, I found a solution : Because QuickBooks defaults to HTML messages, one needs to convert the special characters to their decimal or html equivalent. For those of you who are not familiar with html, here is a reference.

Cheers!

Seb3 · ‎February 05, 2020

Oups! Comment posted twice...

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Special characters (umlauts) in outlook desktop messages