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Level 1

Square Sync

I have synced Square with QB Online.   The first sync was last night, and only the cash sales had a sales receipt and bank deposit created.  The items sold were correctly removed from inventory by the sync; however, the credit card sales did not create a sales receipt and the payments are sitting in Bank Deposits in the "Add funds to this deposit".  The message in Description is Square Non-Matching Payments.  The items purchased with credit cards were not removed from inventory.  How do I get the credit card sales to sync like the cash sales did?



1 Comment
QuickBooks Team

Square Sync

Hello @DebkBertram,


If you want to have a sales receipt in QuickBooks Online, then you'll have to create it. Let me show you how.


  1. Go to the Plus icon.
  2. Under Your Customers, select Sales Receipt.
  3. Select a customer.
  4. Choose your bank account in the Deposit to the drop-down menu.
  5. Select a Sales Receipt date.
  6. Choose an item.
  7. Enter the amount the same as the date of your payment transaction.
  8. Once done, hit Save and close.


If you’re using QuickBooks payments, you’ll have to find a match and look for the sales receipt in For Review tab. Here's an article as your guide on adding or finding a match of your downloaded banking transactions.


To learn more on how the banking page in QuickBooks works together with its tabs functions, please see these great resources:
How to use Online Banking
Assign, categorize, edit, and add your downloaded banking transactions.


The Community always has your back, please let me know if you need further assistance. Have a good day.


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